If you’re like many business professionals you have made a concerted effort to scan your documents. This is a great first step, but it’s critical to have a plan in place for what to do next. If there is not a process for storage, retrieval and overall management of information you could be headed toward a digital landfill.
Forrest General Hospital in Hattiesburg, MS had been scanning their documents since the 90’s and had invested in several systems to manage their images. However, the hospital continued to grow and their system was unable to accommodate their needs inadvertently creating a digital landfill.
Once scanned, their system often took one or two days before images would become available for departments to access, review, and process. If multiple departments needed an image, it had to be printed and scanned into an email message, or printed and faxed. While care at the world-class facility was never compromised, the hospital’s administrative staffs suffered from a frustration epidemic.
Recently I sat down with Ghina Crocker, Business Analyst at Forrest General Hospital to discuss how they converted 38 million images into a new system and implemented a workflow process to organize and access their files.
The implementation of iSynergy has resulted in significant improvements in Forrest General Hospital’s workflow. Real time access to documents increased their employees’ productivity by providing the necessary tools and resources at their fingertips.