When evaluating an office equipment partner, it is important to evaluate their service organization in addition to the technology they provide. Service programs should offer an efficient and customer-oriented experience that will reduce downtime and keep your business running smoothly.

Here are some questions to ask when assessing an office equipment provider’s service program:

 

How many years of experience does your Service staff have?

You want to look for an organization that has technical and service management personnel averaging over 10 years in the industry. The benefit of experienced Technicians is that they have encountered a variety of situations from easy to difficult, will be more at ease, and provide a sense of comfort by communicating the issue and the resolution effectively.

 

What is the depth of your Service organization?

Seek out an organization that has a large team of Service Technicians with a robust knowledge of various devices. If the Service Technician comes across a challenging service repair, they can draw upon experience of other Technicians throughout the organization, even from different service locations.

 

How much training does your Service staff receive?

Be on the lookout for a service program that provides their Service Technicians with at least 3-4 weeks of training a year to ensure proficiency in service repairs and up-to-date knowledge of manufacturer device updates.

 

Are your Service Technicians fully equipped when they are on a service call?

Aim for a provider that supplies their Technicians with a full parts inventory available to them on each service call, Techs that have anytime access to manufacturer websites, hard-to-find parts availability, machine histories and call information.

 

How are your Service Technicians and Managers rewarded?

Watch out for a provider that rewards Technicians based on a high number of service calls each day. You want an office technology provider that incentivizes their service personnel based on how long they can keep the devices running between service calls by anticipating the needs of the machine.

 

Does your Service program offer technical help over the phone?

Look for an organization that have Technical Advisors on staff that can solve basic malfunctions within minutes over the phone. That way you can reduce downtime by not having to wait for a Technician to come out to your office.

 

The next time your business is in the market for office equipment, be sure to check out the provider’s Service program-your office’s productivity may depend on it.

 

Everything was sailing along just fine and business was booming or at least it appeared that way to the casual observer in 2008.  Then things began to unravel in the stock market as we saw massive financial institutions in the United States fail.  The crisis sent the stock market down 18% in just one week.  Thankfully we have seen a rebound from this period that now does not seem that long ago.

The effects of the economic downturn of 2008 had far reaching impact on the way business is conducted today.  For one thing businesses began to look at their payroll and as revenues were being reduced so were work forces being cut.  People who had experienced security in their positions suddenly found themselves looking for work along with many others as the unemployment rate climbed to 9.3% in 2009 and 9.6% in 2010.

In most cases the workforce had been laid off but the workload had not.  What all of these changes brought about was that companies began to take a closer look at their business process, investments, and productivity.  The key was to reduce related costs through increased productivity and subsequently that brought about the need to look at investments in newer technology.

As companies began to map their workflow they found many antiquated methods and procedures that required many manual and redundant steps.  The new insight was that business as usual could no longer exist if the company was to survive.  Realizing that through the use of software and advance technology much of the manual and redundant processes could be either eliminated or streamlined, the smart companies began selecting the best software solutions to provide the increased productivity required.

The productivity and efficiency of the individuals within the company, armed with the correct software, could increase the productivity and actually do more with less.  It was easy to cost justify the investment by figuring a ROI that most often was less than twelve months.  This prompted the companies to make the investment, train their personnel, and begin increasing their productivity.

Companies quickly found that with improved businesses processes, increased productivity, and lower employee costs the business could actually thrive, and do more than just survive.  It was the technology and the willingness to change that brought about a much stronger and productive company.

RJ Young, the largest office equipment & technology dealer in the Southeast, has been selected as an elite member of the Canon U.S.A Advanced Partner Program due to their level of product sales and superior service of Canon offerings. The Advanced Partner Program, open to only a few select dealers in the country, offers technical support “fast pass” support, priority service training and additional exclusive training programs.
“We are proud to receive the Advanced Partner designation from Canon,” says Hunter McCarty, Chief Operating Officer at RJ Young. “We value our long-standing partnership with their innovative organization and look forward to continued enhancements to support our customers.”

RJ Young serves as an authorized Business Technology Association (BTA) dealer providing Canon’s award-winning multifunction, production and wide format devices to its customers.
About RJ Young

RJ Young Company is the largest independent office equipment and business solutions provider in the Southeast and second largest in the country. They offer the latest equipment and hardware technology to increase efficiency and productivity in your office. RJ Young has been in business for nearly 60 years. They are headquartered in Nashville, Tennessee and have more than 500 employees throughout seven states and 21 locations.

For RJ Young’s complete range of products and solutions, visit www.rjyoung.com. You can also like them on Facebook, follow on Twitter and Linked In.

Nashville, TN (April 14, 2014) – On Sunday, April 13th, RJ Young and was honored to help dedicate a Habitat for Humanity of Greater Nashville presented Youlonda Smith and daughter Ryan Smith with the keys to their new home in the Park Preserve subdivision to their partner homeowner during a dedication ceremony in the Park Preserve subdivision, Youlonda Smith. RJ Young and Habitat for Humanity executives and employees were on hand to present Youlonda the mortgage certificate and keys to her new home.

RJ Young and Habitat for Humanity executives and employees were on hand to present Youlonda the mortgage certificate and keys to her new home.

“Part of our mission at RJ Young is to invest in our communities, and what better way to do that than to help a young family build their future in their own home,” said Chip Crunk, President and CEO of RJ Young. “I am incredibly proud of our employees for lending their time and skills to this worthy cause.”

“The future holds boundless opportunities for me and my family,” said Youlonda Smith is a Nashville native and graduated from Tennessee State University enthusiastically said during Sunday’s ceremony. Smith is a Nashville native, Tennessee State University alumnus and currently works with a Bachelor’s Degree in Criminal Justice and she works for the Tennessee Department of Corrections as a Probation and Parole Officer for the Tennessee Department of Corrections. Her priority now is her young daughter, Ryan. Youlonda can’t wait to have a housewarming party and decorate her daughter’s room. “The future holds boundless opportunities for me and my family,” said Smith. Her priority now is her young daughter, Ryan. Youlonda can’t wait to have a housewarming party and decorate her daughter’s room.

Over 75 RJ Young employees, along with family and friends, volunteered to build the Smith’s home. RJ Young and Habitat for Humanity executives and employees were on hand to present Youlonda the mortgage certificate and keys to her new home.

Thise Park Preserve home marks is the 7th Habitat build home that RJ Young has participated in to datesponsored to date.

Over 75 RJ Young employees, along with family and friends, volunteered to build the home for Youlonda and her daughter.

About Habitat for Humanity of Greater Nashville

Habitat for Humanity of Greater Nashville is an ecumenical Christian ministry that provides the life-changing opportunity for people to purchase and own quality, affordable homes. Prior to becoming homeowners, Habitat partner families attend home education classes, work at the build site, and volunteer at Habitat’s retail outlet, the ReStore. Since 1985, Habitat of Greater Nashville has built or recycled more than 850 homes, over 600 locally, and served more than 2,000 family members including 1,400 children. To request an application or to receive more information about Habitat for Humanity of Greater Nashville, call 615-254-HOME (4663) or visit www.habitatnashville.org.

Southeast’s largest independent office equipment dealer expands footprint.

Nashville, Tenn. (July 1, 2014) – RJ Young Company reached a strategic agreement with Ricoh Americas Corporation to expand its footprint of key accounts in Pensacola, FL and Tallahassee, FL. Effective July 1, RJ Young assumes ownership for sales, service, and supplies of specified Ricoh direct channel commercial accounts in these territories.

Approximately 30 sales and service employees from Ricoh USA will be transferred to the RJ Young Company to continue the support of the accounts. These employees will join more than 450 employees of the RJ Young Company to assure the continued high expectations of standards in sales and service.

“This is truly a win-win for both Ricoh and RJ Young, but most importantly for the customers of both companies,” commented Chip Crunk, CEO & President of RJ Young Company.

Jackson, Tenn. (July 23, 2014) – RJ Young announced that Hannah Houck, a 2014 graduate of South Gibson County High School, is a winner of the 2014-15 John T. Crunk Scholarship, for academic achievement. Hannah is the daughter of Jeannie and Chris Houck, a RJ Young Assistant Service Manager in the Jackson, TN area.

“At RJ Young, our team members and their children are considered family and we are pleased to support one of them in achieving her goals,” said Chip Crunk, President and CEO at RJ Young.

The John T. Crunk Scholarship Program was established to assist the dependent children of our full-time employees with college expenses. The scholarships recognize these students for their incredible academic achievement and activities.

Hannah graduated Summa Cum Laude and 4th in her high school graduating class. She is an incoming freshman at the University of Tennessee-Martin this fall and is planning to attend law school at the University of Mississippi after obtaining her Bachelor degree.

Nashville, Tenn. (July 24, 2014) – RJ Young announced that Kelley Cothron, a 2014 graduate of Portland High School, is a winner of the 2014-15 John T. Crunk Scholarship, for academic achievement. Kelley is the daughter of Kevin Cothron, a RJ Young Technical Advisor in the Nashville, TN area.

“Our RJ Young team members and their children are considered family and we are pleased to support one of them in achieving her goals,” said Chip Crunk, President and CEO at RJ Young.

The John T. Crunk Scholarship Program was established to assist the dependent children of our full-time employees with college expenses. The scholarships recognize these students for their incredible academic achievement and activities.

Kelley was awarded the DAR award for leadership and graduated with honors from her high school. She is an incoming freshman at East Tennessee State University this fall, majoring in Biochemistry. Following graduation, she is planning to attend pharmacy school and pursue a career as a Clinical Pharmacist.

New software leverages connected technology to certifiably reforest paper consumption

Nashville, Tenn. – Aug. 5, 2014 – RJ Young, an independent office equipment and business technology provider, has become an authorized channel partner of the PrintReleaf Exchange [PRX], the first technology platform to enable cloud-based paper tracking and reforestation. This strategic partnership allows RJ Young to provide its customers with an innovative and authentic way to promote sustainable business practices and reduce the environmental impacts that can result from printing.

PRX measures paper consumption through a patent-pending aggregation process that uses the automatic transmission of device and fleet data collected by print management software on imaging devices. This allows end users to help neutralize paper waste, improve efficiency and certifiably participate in sustaining our global forests.

With PRX, customers “releaf,” or reforest, their paper consumption by planting new trees – equivalent to their paper use – at global reforestation project sites of their choice. Through PrintReleaf’s integration with Global Forest Watch, a platform hosted by the World Resources Institute, customer’s interface with heat map technology that represents forest loss and gain across the globe, showing them which areas the planet needs trees most. PrintReleaf reforests at a generally accepted rate of 8,333 sheets of paper per tree (this equation is detailed in PrintReleaf’s global standard for sustainability). After selecting where they want their paper releafed, customers can use their online portal to track the evolution, growth, and survival of their trees over an approximate eight-year time frame for each tree.

“As an industry leader, we are committed to maintaining our mission and our reputation of improving business processes and helping customers become more productive and effective,” said Chip Crunk, RJ Young president and CEO. “With PrintReleaf’s industry leading technology, RJ Young and our customers now have an automatic and transparent system to reduce the environmental impact of printing.”

Since the launch of PrintReleaf, the company has measured 32 million-plus pages and releafed more than 3,800 trees.

“Through our partnership with RJ Young and their customers, we’re excited to build on our momentum and further our mission to drive reforestation,” said Jordan Darragh, PrintReleaf founder and CEO.

This partnership also provides RJ Young’s customers with the option to integrate social media, automatically sharing monthly Twitter and Facebook announcements of releaf transactions that promote active participation in sustainable business practices.