RJ Young, one of the nation’s largest independent office technology dealers, has earned the Ricoh Americas’ Service Excellence Award. Ric Carr, Ricoh technical support manager for the Southern region, and Dru Baker, region VP-dealer division South, presented the award to Steve Huff, vice-president of service for RJ Young.
“It is again an honor for our service program to be recognized by a quality partner such as Ricoh”, said Huff. “The Ricoh Service Excellence Award reflects the dedication of our service technicians to ensuring customers are successful each day.”
Ricoh received submissions for the Service Excellence Award from office equipment dealers nationwide, who are then evaluated by their Ricoh technical support manager and then reviewed by the region managers and the director of dealer service support. The award is based on a combined score of the following categories: Use of Genuine Ricoh Parts and Supplies, Services-Led Initiatives, Hardware & Solutions Training, Relevant Industry Certifications, Service Organization Structure, Field Staff & Help Desk Productivity & Efficiency Measures, Customer Satisfaction Measurement Process & System, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement.
RJ Young has been a dealer of Ricoh made products since 1978 and has teams of specialists and technicians to consult with businesses throughout the Southeastern U.S. region on high quality, reliable, and very affordable business technology to run their businesses.
As we look forward to 2016, and continue to celebrate RJ Young’s 60th birthday, I want to say how thankful I am to each of our customers, partners and future customers for the support you provide each day and for allowing us to be a part of your business success.
As we look to a new year, and another decade, we remain committed to the same strategy of growth and excellence for which the RJ Young brand has become known—focusing on your success, the customer. A few initiatives to continue to meet our customers’ needs and support continued growth, include:
- Expanding Managed IT Services
- Growth of Software & Document Management solutions
- Adding new product lines, most recently Mimaki large-format printers
- Adding key support team members in IT, Sales and Service
- Investing in technology upgrades to offer the latest customer support
Because of your partnership and support, we’ve been able to continue our mission of taking care of our customers, taking care of our employees and giving back to our communities. Below are a few ways our team gave back this year:
- More than $66,000 given back to local communities
- Over $150,000 in scholarships through higher education partnerships
- Granted $16,000 in John T. Crunk scholarships to children of RJ Young employees
- Employee giving and matching initiatives resulted in:
- 2 families sponsored through “Make-A-Wish”
- 49 Salvation Army Angel Tree “Angels” for the holidays
- Over $9,000 raised through the “13th Annual Pumpkin Run” benefiting the American Heart Association
It is with great excitement that I look to the next year and next decade of growth by supporting your success. Should I be of help to you, I ask that you contact me directly at (615) 620-4133 or firstname.lastname@example.org.
President & CEO
Nashville, TN (December 17, 2015) RJ Young, one of the nation’s largest independent office technology dealers, has again been recognized as an Elite Dealer by This Week in Imaging, a leading source for imaging industry news and information. Growth, innovation and strategy are key criteria in being selected for this annual award.
“We’re honored to celebrate the document imaging dealerships across the nation that make this industry so special,” according to Scott Cullen, publisher and editor of ENX Magazine and The Week in Imaging. “We’re also recognizing innovative marketing and sales initiatives as well as company culture, corporate citizenship, and community involvement.”
RJ Young has seen growth across segments of the company from IT services, document management, managed print services, production printing equipment, wide-format printing and multifunctional printing devices.
“We remain committed to the same strategy of growth and excellence for which the RJ Young brand has become known—focusing on the success of our customers,” said RJ Young President and CEO, Chip Crunk. “We are proud to again be recognized for our leadership in the industry, and with our customer focus, look forward to continued growth.”
The Week in Imaging (TWII) is the ultimate source for information, commentary and news on the imaging and office technology industries with new content published weekly. TWII was founded by publisher and editor, Scott Cullen, the imaging and office technology industry’s most prolific journalist.