Asheville Office Solutions Acquisition
We are pleased to announce that on June 1, 2017, RJ Young acquired office equipment provider, Asheville Office Solutions. On behalf of the company, I would like to welcome you to the RJ Young family. For over 60 years we have been taking care of businesses like yours. We are an independently owned and operated company and truly value your partnership. We strive everyday to innovate and better serve your needs. RJ Young has a team of experienced professionals that focus on bringing you the latest technology to power your productivity. We offer a wide range of products from multifunction copiers and printers to desktop printers, wide-format machines and digital production equipment. This coupled with our software and workflow solutions, and additional services, including custom leasing programs and true in-house leasing, allow us to be a true partner. Our support system is designed to ensure you have excellent service and includes 24/7 access to your account, a live customer care department, fast, award-winning service and a Help Desk to fix issues quickly over the phone. Above all, we back everything with our no worry guarantee, We Make It Right™.
Our next steps are outlined for you below. While the company name may be changing, your account representative and service technician will remain the same. We are excited about having you as a new customer.
• Service, Supplies and Billing Support
Beginning immediately, to manage your account, please access our electronic Portal for Account Management, Service & Supplies (ePASS™) for service, supplies, and billing support. In the unlikely event, you have trouble accessing your ePASS™ account, please call us toll free at 800-347-1955 or email firstname.lastname@example.org for assistance.
• Equipment ID Tag
Over the next few weeks you will be visited by your RJ Young sales representative and service technician to replace the ID tag on your equipment.
We look forward to providing you the best products and services. If you have any questions, please do not hesitate to contact us at 800-347-1955.