Customer Care Representative (Jackson, MS)

Submitted Monday, August 6, 2018

This individual will be responsible for answering all incoming calls and providing excellent customer service.

Major Goals and Responsibilities

  • Field inbound calls in a professional manner.
  • Respond to and resolve customer questions.
  • Research possible solutions to customer issues.
  • Enter incoming service and supply requests.
  • Follow up with customers when necessary.
  • Perform other miscellaneous duties as directed by the Customer Care Manager.

Ideal Candidates

  • Dependable, self-starters who have an excellent work ethic.
  • Strong communication skills, both verbal and written.
  • Attentive to customers’ needs.
  • Strong organizational skills.
  • Willingness to learn.
  • Problem solving skills.


  • High school diploma.
  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens.
  • The ability to type 25 wpm.
  • Good numerical and analytical skills.
  • Ability to handle a high stress environment.
  • Ability to work in a fast pace environment.

Apply for this job

Full TimePart Time

N/AHigh SchoolTechnical SchoolAssociateBachelorMastersDoctorate

© 2018 RJ Young | Powered by SnapShot Interactive