Customer Care Representative (Nashville, TN)

Submitted Monday, March 25, 2019

This individual will be responsible for answering all incoming calls and providing excellent customer service.

Major Goals and Responsibilities

  • Field inbound calls in a professional manner.
  • Respond to and resolve customer questions.
  • Research possible solutions to customer issues.
  • Enter incoming service and supply requests.
  • Follow up with customers when necessary.
  • Perform other miscellaneous duties as directed by the Customer Care Manager.

Behavioral Characteristics, Attitudes and Skills Required

  • Good listening skills
  • Problem solving skills
  • Strong communication skills, both verbal and written
  • Empathetic
  • Detail oriented
  • Excellent organizational skills
  • Willingness to learn and adapt
  • Must be able to work in a high stress, fast past environment
  • Dependable
  • Attentive to customers’ needs
  • Team Player

Prerequisites

  • High school diploma
  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
  • The ability to type 25 wpm
  • Good numerical and analytical skills

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