Customer Care Representative

Submitted Tuesday, May 15, 2018

Bring your positive energy and we will train you on the rest! At RJ Young our agents are our most valuable assets. We are currently seeking customer service to field calls, answer questions, place supply orders and service calls, and provide customers clarity on their accounts.

Our agents work Monday-Friday. We are headquartered in Nashville, TN.

Click here to learn more about our company history and values.

IDEAL CANDIDATES

·      Dependable, self-starters who have an excellent work ethic

·      Agents able to think quickly on their feet

·      People who love working on computers

·      Individuals who have the knack for talking to people

·      Goal oriented individuals who are excited about performance and quality goals

DUTIES & RESPONSIBILITIES

·      Field inbound calls in a professional manner

·      Respond to and resolve customer questions

·      Research possible solutions to customer issues

·      Deescalate angry customers

QUALIFICATIONS

·      Proficient PC and keyboarding skills with ability to multi-task through different applications/screens

·      The ability to type 25 wpm

·      Good numerical and analytical skills

·      Skill to communicate effectively with customers

·      Ability to handle a high stress environment

·      Willingness to work in a fast pace work environment

·      Ability to be proactive

·      Must pass a Background and Drug test

INSURANCE BENEFITS & TIME OFF

·      Health Insurance

·      Dental Insurance

·      Vision Insurance

·      Life Insurance

·      Paid Time Off

·      Paid Holidays

·      Family Medical Leave

FINANCIAL BENEFITS

·      Excellent base wage

·      Tuition Assistance

·      Performance Bonus

PERKS & DISCOUNTS

·      Company Social Events

·      On the Job & Continuation Training

·      Professional Development/Advancement Opportunities

·      Referral Programs

·      Charity events

·      Individual and Team recognition

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