DMS Mail/Copy Center Support Specialist (Gaylord)

Submitted Tuesday, June 26, 2018

Hours 9:00am — 6:00pm, Monday – Friday

Major Goals and Responsibilities

  • Backup the Courier or assist to pick-up mail from Post office and deliver to multiple areas throughout the customers location.
  • Pick-up Copy/Print Jobs from Production Center off-site when needed and deliver to multiple areas around the customers location.
  • Assist to drop off of outgoing USPS Mail, Fedex, UPS and DHL packages.
  • Cover and help in Copy Center when needed.
  • Sorting and distribution of internal customer mail, faxes and copy/print jobs plus external mail.
  • Bar-code scanning of carrier packages and USPS Certified to be delivered, mailed or shipped.
  • Data entry into the mail computer software system.
  • Interoffice routing of printed material.
  • Maintenance and cleaning of all copiers and postage machine when needed.
  • Deliver internal mail to include incoming and outgoing mail and packages from designated locations.
  • Available to rotate coverage for Saturday Copy Center operations 7:00am-4pm rotating with all co-workers in the copy center to include during the holidays’ to include at times working on the holidays or during events
  • Assist in maintaining records for management reports and inventories of supplies needed.
  • Complete emergency rush jobs on-site.
  • Deliver on-site completed copy/print jobs.
  • Interacts with customers; assists in maintaining acceptable profit levels and ensures customer expectations are met.
  • Ensures equipment is working properly, checking for quality via daily inspections.
  • Troubleshoot and service equipment to include maintaining service records.
  • Help to train backup support; when needed.
  • Help to maintain updated information in procedural manual.
  • Assist Inventory, order and maintain appropriate supply stock levels.
  • Trained to cover off-site locations in the surrounding area of Nashville when personnel is out due to emergency and/or needs to be out of the office as the third key contact.
  • Creativity when customer requests a specialty print job.
  • Liaison with Customer, Site Leader and RJ Young Company


Products and Services

  • Operation of Multi-Function Devices, and Binding/Finishing Equipment to include Mail
  • Equipment
  • Quality Check finished product to customers
  • Promote print sales on-site/near-site
  • Guide the customer by advising best practices to meet their needs
  • Ensure Customer satisfaction
  • Internal and External incoming and Outgoing Mail and packages
  • Cover locations in surrounding Nashville area as the third key contact
  • Meet emergency deadlines


Essential Activities

  • Operation of copy center, multi-function devices to include finishing equipment.
  • Operation of mail equipment and mail software to include printing software.
  • Deliver copy/print jobs to customer.
  • Promote Copy/Print Sales on-site/near-site.
  • Assist customer with different types of prints for success.
  • Maintenance of Copy Center and mail equipment to include supplies.


Prerequisites (i.e. education, experience)

  • High School education required and previous copy center experience helpful.
  • Valid drivers license a must and reliable transportation
  • Must be able to sit or stand for long periods of time.
  • Lift 60 lbs

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