DMS-Support Specialist-Nashville, TN

Submitted Saturday, August 10, 2019
  1. Summary/Objectives

    Work on assigned projects within the support specialist team.

    Strong communication with Creative Services, Support Specialists, Designers and Production Team.

    Quote projects and coordinate outside vending with quotes, proofs, timeframes and PO’s.

    Assist with Inventory for specialty projects.

    Communicate with near-site production facility pertaining to specialty print requests and overflow.

    Responsible and cross-trained to manage all Form creations and revisions.

    Responsible and cross-trained to manage all print requests and marketing materials.

    Complete tasks within target due dates.

    Use programs in the Adobe Suite, Microsoft Office Suite and various software on a daily basis to prepare client files for printing.

    Review all proofs before sending to customer and manage proofs to customer for final approval and/or any edits with the job.

    Quality check work including digital and print pieces.

    Consults with users regarding needs, resources and time frames.

    Support Specialist’s cross-trained to work in job ticketing and web to print software applications.

    Cross-trained to assist in Bindery.

    Performs additional duties as assigned.

     

    Essential Functions

    Ability to establish and maintain excellent working relationships.

    Effective team collaboration.

    Be comfortable presenting ideas and able to manage professional critique.

    Operation of various equipment throughout production when needed.

    Ensure Customer satisfaction.

    Meet emergency deadlines.

    Design and Pre-flight files.

    Quality Check finished product to customers.

    Guide the customer by advising best practices to meet their needs.

    Confidence to work within multiple areas within the organization to deliver projects from concept to completion.

    Ability to working on multiple projects at any time.

    Balance workload between Support Specialist Team and Designers.

     

    Competencies

     

    Willingness to get the job done, excellent attendance, ability to interface with customers on all levels, accountability, ability to maintain confidentiality, above average problem solver, ability to create and follow processes.

    Dependability, Reliability and Flexibility.

    Professionalism, Leadership and positive atmosphere.

    Excellent time management skills to meet deadlines, prioritize work as needed.

    Ability to operate in a fast-paced work environment.

    Strong attention to detail, intellectual curiosity, creativity, a proven work ethic and self-directed.

    Strong and creative problem-solving skills (critical, strategic, and evaluation thinking) Punctuality.

    Ability to work in a team atmosphere.

     

    Skills

     

    Excellent customer service, verbal and written skills with Strong Interpersonal Skills.

    Excellent computer skills (Mac and Windows).

    Ability to use a variety of bindery equipment.

    Experience with various layout technique

    Must have knowledge/experience with Adobe Suite, Microsoft Office Suite and vector files.

    Must be able to multi task and have a sense of urgency.

    Customer Service Skills dealing with Customers on all levels

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