DMS-Support Specialist-Nashville, TN
Submitted Saturday, August 10, 2019
- Major Goals and Responsibilities
Substitute for site personnel in event of any absence
Learn & remain updated on services/procedures in all sites
Assist with training of new site employees
Assist with implementation of new sites
Rotating Saturdays at Copy Centers with Support team
Flexibility to cover between 7am and 6pm when needed
Flexible to work at any location throughout Nashville and the surrounding area
Document Scanning and Indexing
Back-Fill centers for a length of time when needed
Receptionist Duties when needed
- Products and Services
All Office Equipment (not restricted to RJ Young equipment) PC Desktop
- Essential Activities
Pick-up and delivery of in-coming and out-going mail from building postal center, including
opening, date stamp, and sorting.
Pick-up, sorting, and–delivery of inter-office material
Operation of copy center, facsimile and meter equipment
Retrieve/Delivery of facsimiles from departments and transmit same
Maintenance of convenience copiers
Monthly meter readings and billings
Delivery of all supplies to convenience copiers
Assistance with training process for new employees
Assist in production.
Assist with scanning projects.
- Primary People Contacts
Customers, prospects, sales representatives, warehouse personnel, customer care representatives, and service technicians
- Behavioral Traits, Attitudes and Skills Required
Willingness to go beyond minimal requirements to get the job done
Expertise with a wide variety of production equipment
Attention to detail
Ability to produce large and/or multiple simultaneous production runs, demonstrating good judgment and accuracy
Accountability and be able to work overtime when necessary
Ability to interface with customers and co-workers on all levels
Excellent attendance record
Ability to maintain cheerful and professional attitude under stress of responding to customers and co-workers needs.
Good verbal and written skills a must
Communicate on various levels
Microsoft Applications to include Excel and Word, a must
Must be able to sit and/or stand for long periods of time and lift 60Ibs.
Must be able to rotate Saturdays at Copy Center with Support team.
Must have a flexible schedule to cover between 7am and 6pm when needed Monday through
Friday and available to cover around or on holidays when needed
Business Casual to Professional Dress (a Must)
- Prerequisites (Le., education, experience)
High school diploma required
Valid driver’s license
Microsoft Applications and Adobe Suites
Previous customer service required
Must be able to sit and/or stand for long periods of time.
Must be able to lift 60 lbs.
- Toughest Part of the Job
Requires extreme attention to detail
Working toward a deadline
Remain flexible with working hours
Strong customer service skills
Flexibility helping and covering at any location when needed
Must be flexible enough to work between 2 different locations-occasionally needing to split the day in half