Project Engineer (Chattanooga/Nashville)

Major Goals and Responsibilities

This individual will be responsible for the following:

Managing completion of assigned projects, utilizing self, Project Engineers, Implementation Engineers and Field Service Support
Responding and guiding in the completion of customer support requests requiring project engineer level assistance
Ensuring completion of proper documentation and logging of project work utilizing software (currently ConnectWise)
Completing tickets as assigned
Completion of specialized routine maintenance on contract clients
Ensuring effective communication with engineers, project managers and technicians to ensure the project SOW is identified, understood and executed at or below budget.
Documenting daily activity and time utilization
Attending project and sales meetings as required
Following specialty best practices
Maintaining and implementing technical training for new Support
Other responsibilities are participating in-house training, computer training, and self-pace courses as directed.

Products and Services

PCs, Laptops, smartphones, tablets, servers, network storage devices, wireless networks, VoIP Devices, firewalls, network switches, hands-on experience in network set-up, configuration, maintenance.
Requires advanced knowledge of networking.
Configure and maintain Active Directory, DNS, DHCP, VPNs, and Backup & Restore functions.
Working knowledge of the following Microsoft operating systems: Windows Server 2008, 2012 and 2016; Windows 7, and Windows 8, Windows 10. Working knowledge of Microsoft Office applications including Office 365.
MacOS configuration, installation and troubleshooting skills.
Able to configure routers from multiple vendors and good working knowledge of port forwarding and firewall settings.
Good integration and troubleshooting skills.
Able to resolve client problems remotely using VSA tools.
Advanced PC troubleshooting skills: removing viruses and malware, repairing corrupt operating systems, backing up data, and documenting settings before reloading an operating system.
Superb documentation skills.
Maintain an accurate account of time, mileage, and expenses for all appointments.
Performs other duties as assigned.

Essential Activities

Prerequisites (i.e., education, experience)

High school diploma or GED is required.
A+ Certification is required
Net + Certification is required
Advanced IT Certifications desirable
Concentrated IT Certification required
Two-year technical degree desirable..
Prefer 4-year hands-on experience in the field or lab: diagnosing, setting up, configuring and managing PCs, and addressing any moves, ads or changes within the environment, removing malware and user administration
Must have proficiency in Microsoft operating systems.
Experience in other or mixed environments (Linux, Mac, etc.) beneficial.
Advanced understanding of cabling, connectivity, and VoIP.