Project Engineer (Chattanooga/Nashville)

Submitted Thursday, August 23, 2018

Major Goals and Responsibilities

This individual will be responsible for the following:

  • Managing completion of assigned projects, utilizing self, Project Engineers, Implementation Engineers and Field Service Support
  • Responding and guiding in the completion of customer support requests requiring project engineer level assistance
  • Ensuring completion of proper documentation and logging of project work utilizing software (currently ConnectWise)
  • Completing tickets as assigned
  • Completion of specialized routine maintenance on contract clients
  • Ensuring effective communication with engineers, project managers and technicians to ensure the project SOW is identified, understood and executed at or below budget.  
  • Documenting daily activity and time utilization
  • Attending project and sales meetings as required
  • Following specialty best practices
  • Maintaining and implementing technical training for new Support
  • Other responsibilities are participating in-house training, computer training, and self-pace courses as directed.

Products and Services

  • PCs, Laptops, smartphones, tablets, servers, network storage devices, wireless networks, VoIP Devices, firewalls, network switches, hands-on experience in network set-up, configuration, maintenance.
  • Requires advanced knowledge of networking.
  • Configure and maintain Active Directory, DNS, DHCP, VPNs, and Backup & Restore functions.
  • Working knowledge of the following Microsoft operating systems: Windows Server 2008, 2012 and 2016; Windows 7, and Windows 8, Windows 10. Working knowledge of Microsoft Office applications including Office 365.
  • MacOS configuration, installation and troubleshooting skills.
  • Able to configure routers from multiple vendors and good working knowledge of port forwarding and firewall settings.
  • Good integration and troubleshooting skills.
  • Able to resolve client problems remotely using VSA tools.
  • Advanced PC troubleshooting skills: removing viruses and malware, repairing corrupt operating systems, backing up data, and documenting settings before reloading an operating system.
  • Superb documentation skills.
  • Maintain an accurate account of time, mileage, and expenses for all appointments.
  • Performs other duties as assigned.

Essential Activities

  • 10% Triage / Ticket Preparation
  • 65% Performing remote and on-site project work
  • 25% Documentation, configurations, and training

Prerequisites (i.e., education, experience)

  • High school diploma or GED is required.
  • A+ Certification is required
  • Net + Certification is required
  • Advanced IT Certifications desirable
  • Concentrated IT Certification required
  • Two-year technical degree desirable..
  • Prefer 4-year hands-on experience in the field or lab: diagnosing, setting up, configuring and managing PCs, and addressing any moves, ads or changes within the environment, removing malware and user administration
  • Must have proficiency in Microsoft operating systems.
  • Experience in other or mixed environments (Linux, Mac, etc.) beneficial.
  • Advanced understanding of cabling, connectivity, and VoIP.

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