Service Manager (Chattanooga, TN)

Submitted Tuesday, June 26, 2018

Major Goals & Responsibilities:

This individual will be responsible for maintaining a superior level of service for his/her group of designated customers by managing, directing, and supervising designated group of technical personnel. Ultimate responsibility is the resolution of all technical problems and making decisions relative to his/her customers and his/her personnel with in the guidelines of company policy, departmental guidelines, and Service Director’s directives.

Products and Services:

  • Copiers
  • Facsimiles
  • engineering Products
  • Printers
  • Service
  • Supplies
  • Sales Personnel

Essential Activities:

  • Follow-ups on problem calls as needed: calls/day, call back %, cbc’s, coats, net calls/day, technicians critical paths & monthly reviews.
  • Run routine service calls in field when total response time equals or exceed technicians critical paths.
  • Scheduling and training of technicians, shop department, and holding in house training courses on copier/ fax repair
  • Ensuring that machines are kept within company and manufacturer’s specs to assure quality performance.

Prerequisites (i.e., education, experience):

  • High school diploma
  • 2 year technical degree
  • 5 years experience in copier or printer field is required
  • Must be able to carry tool kit weighing approx. 25lbs
  • Must be able to lift 50-75lbs.
  • Must be able to move equipment (machines typically have casters).
  • Must have reliable vehicle to drive, a valid driver’s license, and suitable insurance.

 

 

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