System Engineer

Submitted Wednesday, September 6, 2017

Major Goals and Responsibilities:

  • Responsible for installation, configuration, maintenance, and troubleshooting of Document Management Software sold to our customers as part of all solution sales.
  • Responsible for training customers on use of Document Management Software once the install is complete.
  • Works with the Software Sales Specialists and Sales Reps to help them better understand the functionality of the Document Management Software.
  • Making pre-sales calls with the Software Sales Specialists to insure the proper recommendations, service including the installation, network training, and customer support
  • This individual is also responsible for working in conjunction with the manufacturer of hardware and software to reach solutions. This individual will have knowledge of Microsoft desktop and Server OS, SQL, Regular Expressions and JavaScript.
  • Will be proficient in all current software offerings from RJ Young.


Products and Services:

  • Microsoft Server 2008 and above
  • Microsoft SQL server 2008 and above
  • Office 2007 and above
  • iDatix Document Management Software
  • SmartSearch Document Management Software
  • Uniflow Print Management software
  • PSICapture Document capture software
  • Connectwise Project tracking and ticketing Software
  • Multi-function devices, printers, scanners, faxes, various network environments.


Essential Activities:

  • 70% – Work with customers to install, configure, maintain, and troubleshoot Document Management Software. Document Implementation process.
  • 10% – Research issues, research new features of software packages
  • 10% – Train customers after installations
  • 10% – Pre-sales calls with Software Sales Specialists


Prerequisites (i.e., education, experience)

  • High School diploma
  • Working technical knowledge of current network hardware, protocols, and standards
  • Experience and proficiency with Windows platforms
  • 2 years of college is desired but not required
  • Base knowledge of SQL, Javascript and Regular Expressions

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