Technical Service Rep (Jonesboro, AR)

Submitted Friday, August 9, 2019

Description

RJ Young Company, an industry leader in office equipment and software solutions, is looking for a technical service representative in the Memphis area. This 60 year old, independently owned and operated organization is searching for self-motivated, enthusiastic service professionals who are organized and customer oriented. Previous service experience preferred but not required.

Responsibilities:

  • Perform field service activities on digital scanning and printing devices
  • Interact with customers to insure satisfaction
  • Keep accurate records of daily activities
  • Work with sales team to identify solution opportunities

Products and Services

  • Black and white Multi-Function Products.
  • Color Multifunction Products.
  • Stand Alone facsimiles, printers, scanners, and copiers.
  • Basic network support.

Essential Activities

  • 80% Run routine service calls, Interface with Customers
  • 15% Run Connectivity Related Service Calls
  • 3% Complete all paperwork and documentation
  • 2% Manage car stock

Prerequisites (i.e., education, experience)

  • High school diploma is required.
  • Two-year technical degree is desired but not required.

Some of the many benefits:

  • Medical – Dental – Vision Insurance
  • Short & Long term disability
  • 401K with company match
  • Team Oriented Work Environment
  • Educational Assistance
  • Lucrative Compensation Package
  • Opportunity for advancement in personal Career Path

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