Does your office equipment lease contain a “Hell or High Water” clause? If you plan to lease office equipment or have a lease in place, you owe it to yourself and your company to read the fine print carefully.

What Is A Hell or High Water Clause?

The little unknown clause in office equipment lease agreements

Many third-party companies include  “Hell or High Water” clauses in their leases, meaning the third-party company claims no liability if they deliver defective goods, fails to service the equipment, the equipment failed to operate properly, or the third-party company files for bankruptcy. The lease contains provisions precluding any warranty liability whatsoever. Also, most companies using third-party vendors for leasing transfer the lease after you sign.

The “Hell or High Water” clause means the purchaser (your company) can be required to pay hundreds or thousands of dollars a month for several years, for equipment that never functioned, or stuck with unusable, non-functioning equipment in the case of flood, fire or other physical damage to the equipment.

Does this sound impossible? Don’t bet on it. It is not only possible, it is likely in the case of most equipment leases, and virtually all equipment leases with third-party lessors. As most office equipment dealers use third-party leasing companies, they do not have the flexibility to amend your lease in any way.

To protect your business, look for a partner that offers true in-house leasing and if not, demand that the “Hell or High Water” clause be omitted from your equipment lease.

Benefits of Using In-House Leasing for Your Office Equipment

In-house leasing allows the dealer to have flexibility in working with your business that is not easily available with third-party leasing arrangements. ­Leasing gives companies the option to upgrade to newer, improved equipment at the end of each term, giving them the latest technology.

In-house leasing ensures that companies are receiving their lease and high-quality office equipment from the same place and not working with third-parties.


  • Flexible Budgeting: It is easier to budget a monthly payment than a large upfront sum, and in-house leasing offers customized agreements
  • Security and Compliance: Newer models have improved security features and are more in line with audit requirements
  • Maximum Productivity: Upgrading keeps you current with technology and functionality
  • Reliability: Newer models have improved durability, and accessible service and supplies
  • Baggage Free: No depreciating value on your assets, or worries about what to do with the equipment when you do not want or need it anymore (copiers can be impossible to give away)
  • Less Hassle: Upgradingeliminates the worries of service issues for old machines
  • One Point of Contact: In many cases leases with other companies can be taken over. This provides a single billing point and contact for payments and service

RJ Young Provides True In-House Leasing for Office Equipment

RJ Young’s in-house leasing and financing services give businesses financial flexibility so they can adjust to accommodate for future growth. In addition, it allows businesses to create a program that conforms to businesses’ specific needs for the long-term, with a guarantee for the duration of the partnership.

We Make It Right™ Guarantee

At RJ Young they do not use “Hell or High Water” clauses that obligate customers to commit to unconditionally pay all of the lease payments provided in its lease agreement no matter what kind of service they provide. As a matter of fact, they do the opposite. RJ Young stands by every product, and service they offer with the We Make It Right ™ Guarantee“If you are not happy with our equipment, service, supplies, billing — anything — let us know and we will make it right, right away.” – Chip Crunk, President & CEO

For over 60 years, they have built RJ Young by focusing on excellence in customer care. RJ Young is so confident in its ability to outperform any of its competitors in the area of customer service that they finance virtually all of their leases themselves. If they fail to meet your satisfaction, they will make it right.

RJ Young can create an agreement that includes:

  • Variable billing options
  • Unusual terms
  • Custom lease length
  • Coterminous terms for added equipment
  • Relocation of equipment between your locations
  • Flexible termination or renewal options

RJ Young can in many cases take over the administration of your leases with other companies and provide a single billing point for all of your office equipment.

Ready to Lease Office Equipment?

RJ Young is one of the only dealers that provides true in-house leasing. To learn more about their in-house leasing and financing, fill out a contact form.

Jason Bordwine will direct Regional Business Managers, Service, and Operations

RJ Young announces the promotion of Jason Bordwine to Vice President of Business Operations. In this role, he will lead the four Regional Business Managers in providing the direction of service and operations for RJ Young. 

RJ Young has experienced geographic expansion over the last few years resulting in a significant addition of physical locations and customer base.  This expansion includes 11 new offices and a new presence in several territories including North Carolina, Virginia, Louisiana, the entire state of Alabama, and expansion east to the Florida coast. 

In an effort to bring internal company processes up to speed with business growth, RJ Young developed a strategy to improve the customer experience. With Bordwine’s extensive experience and holistic approach, customers in all territories will benefit from these improvements including enhanced processes and expedited delivery times.

Jason has been an integral part of our growth and execution of our strategic plan since coming on board.  He is the epitome of a servant leader, and I’m excited to see everything he accomplishes in this new role.

AJ Baggott, RJ Young COO

Bordwine began his career in the imaging industry in Bristol, VA in 2002. Prior to joining the RJ Young family, Bordwine worked in accounting positions and executive roles at Bristol Office Supply Inc, which was acquired by RJ Young in 2017. In addition to serving as Director of Operations, Bordwine has served as the General Manager of RJ Young’s eastern branches, Sales Administration Manager, and the Senior Operations Manager.

In his free time, Jason Bordwine enjoys whitewater kayaking, mountain biking, camping, and fly fishing with his two sons.

About RJ Young

RJ Young is the largest, privately held dealer in the Southeast and one of the largest in the nation, specializing in managed IT services, document management solutions, managed print services, remote support, remote monitoring, fulfillment services, and office imaging for small to enterprise level businesses. Headquartered in Nashville, Tennessee, RJ Young has been partnering with businesses since 1955 and has over 650 employees in over 30 sales and service locations across nine states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information and empowers businesses with leading printing technologies.

RJ Young Memphis is proud to donate $5,750 to St. Jude Children’s Research Hospital. This St. Jude Donation was made possible Through the purchases of RJ Young equipment. Donations to the hospital were made in the name of Memphis businesses.

RJ Young is not only committed to providing businesses with the right tools, but they also take great pride in investing locally. As part of their core values, they are committed to investing resources back into the communities they serve.

“Part of our mission at RJ Young is to partner with non-profits to help make a direct impact. I am proud of our business partners in Memphis for contributing to St. Jude.”

Chip Crunk, President and CEO of RJ Young

The money raised will help St. Jude Children’s Research Hospital continue furthering their mission of advancing cures and means of prevention for pediatric life-threatening diseases through research and treatment. Events like the St. Jude Walk/Run help ensure families never receive a bill from St. Jude for treatment, travel, housing or food – because all a family should worry about is helping their child live.

“It is inspiring to see communities nationwide come together and know that they are making an impact locally as well as nationally by supporting the St. Jude mission: Finding cures. Saving children.® We are grateful to all of the supporters, partners, and St. Jude Walk/Run teams who have rallied together behind a shared goal of raising funds and awareness for childhood cancer.”

Richard Shadyac Jr., President and CEO of ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital

To learn more visit St. Jude Children’s Research Hospital website.

About St. Jude Children’s Research Hospital

St. Jude Children’s Research Hospital, located in Memphis, Tennessee, is one of the world’s premier pediatric cancer research centers. The lifesaving mission of St. Jude Children Research Hospital is to find cures for children with cancer and other catastrophic diseases through research and treatment. St. Jude Children Research center was founded by Danny Thomas. To make your own St. Jude donate or learn more visit their website.

About RJ Young

RJ Young is the largest, privately-held dealer in the Southeast and one of the largest in the nation, specializing in managed IT services, document management solutions, managed print services, remote support, remote monitoring, fulfillment services, and office imaging for small to enterprise-level businesses. Headquartered in Nashville, Tennessee, RJ Young has been partnering with businesses since 1955 and has over 650 employees in over 30 sales and service locations across nine states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information and empowers businesses with leading printing technologies.

When it comes to staying competitive in a thriving industry, businesses large and small need every advantage they can get. Reducing operating expenses is a tried-and-true method for remaining financially viable. There are many ways to positively affect the company’s bottom line: hiring the right talent, streamlining office workflow, or implementing managed services to bring specific business processes under control. For businesses that struggle with printing, Managed Print Services offer a way to save time and money while improving the company’s print infrastructure and total cost of printing.

Gartner, a leading technology analyst firm, predicts that total printing costs are the last unmanaged business expense for companies, although it accounts for between one and three percent of a company’s annual revenue.

RJ Young’s Managed Print Services help businesses retake control of their printing budget through customized strategies.

Four Ways Managed Print Services Help Save the Printing Budget

Managed Print Services

Managed Print Services (or MPS) delivers sizeable savings to businesses through improving the printing environment by making it more efficient, cost-effective, and productive.

1. Improve Print Environment Visibility

Visibility, control, and savings are directly related to the printing infrastructure. With poor visibility, businesses have no way to track or control what gets printed, by whom, where, when, or why. According to IDC, a lack of visibility leaves the door wide open for things like employee personal printing, security issues, or supply overuse.

In contrast, a Managed Print Service eliminates blind spots and sheds much-needed light on precisely what happens in a company’s print environment. It can help identify:

  • The exact print usage of an office or department – in numbers
  • Which printers are over- or under-utilized, suggesting opportunities for improvement in the physical environment or processes
  • Who prints what, enabling better security and access control
  • Overlooked expenses, such as one-off specialty supply purchases

As the saying goes: knowledge is power. Making your print environment visible is one of the first steps to establishing control and a strategy to reduce expenses, especially printing costs.

2. Keep the Waste Bin Paper-Free

An emphasis on environmental sustainability is a core concern for many businesses and their customers. However, it is hard to “go green” in an office where the average employee prints 10,000 pages annually. It’s even harder when 45 percent of those pages will end up in the trash within 24 hours.

An MPS program assists companies with their environmental initiatives by reducing the amount of unnecessary printing that occurs and helping companies get the most out of what they print. These benefits represent some of the most significant areas for savings. The IDC found that a managed print service can help an office reduce its printing by 20 to 30 percent. To put those numbers into context, that is the equivalent of four to six reams of paper per employee – per year – which never passes through the printer.

3. Promote Savings with Better Printing Habits

Printing represents a vital component of business processes – compliance regulations in some industries even require that companies handle their documents in hard copy. In such cases, it can be challenging to reduce printing volume. However, it remains possible to reduce printing costs through better printing habits, and an MPS knows all the tricks to do so.

Managed Print Services can help guide a business to develop better printing habits which foster efficiency and resource conservation in the long run. Some strategies may include:

  • Making sure the company has the right devices for the types of printing it conducts.
  • Streamlining a print environment with a strategic layout and thoughtful integration software.
  • Optimizing your printers with the correct settings or configurations.
  • Introducing mobile printing to aid accessibility and flexibility.
  • Using remanufactured toner cartridges and the right types of paper.
  • Supporting the print environment with document management solutions.

Good printing habits support cost savings, no matter how demanding the print environment. A knowledgeable managed service provider excels in helping a company accomplish this.

4. Manage Business, Not Printing Supplies

Printing supplies constitute one of the more visible print-related expenses. Printers need toner, paper, replacement parts, software subscriptions, or sometimes additional hardware to integrate into an office fully. Keeping track of it all is a chore. Likewise, keeping everything on hand takes up valuable real estate in the office which could otherwise be used.

With MPS, a company not only reclaims that office space for other uses but also solves the problem of managing supplies completely. The provider takes over the management of supplies to ensure that an office always has exactly what it needs when it needs it. As a result, a company enjoys the ability to focus on business while resting assured that its printing infrastructure is ready when needed.

Improve Office Printing with MPS from RJ Young

Reducing operating expenses is one way in which many companies seek to gain a competitive advantage in their industry. Printing is a vital component to the modern business which makes it critical to establish a lean, efficient print environment which reduces waste and expenses as much as possible. With MPS, printing becomes a much more cost-effective and valuable element of a business.

RJ Young specializes in helping companies throughout the Southeast improve their printing infrastructure with printing solutions. Start a conversation with a process specialist today.

Nestled in an emerald valley with a backdrop of mountains, Chattanooga, Tennessee is an unlikely and thriving competitor against tech companies in New York City and Silicon Valley. Over the past decade, Chattanooga propelled to the forefront of preferred locations for tech startups due to its remarkable combination of history, forward-thinking policies, and push to create a vibrant startup ecosystem. Today, as a tech hub for fully managed IT services, Chattanooga continues to flourish due to the number of tech opportunities appearing.

Despite the abundance of fully managed IT services in Chattanooga, RJ Young has remained the preferred managed IT service provider in the area for many years. Chattanooga businesses – from small to enterprise-level – trust RJ Young to assist them with exactly what they need when they need it. No unpleasant surprises or unnecessary challenges.

Whether you are a seasoned, large organization or a tiny startup in Chattanooga, RJ Young can help your organization’s IT functions run smoothly.

What are Managed IT Services?

A managed IT service provider is a third-party that is responsible for the functionality of a company’s IT services and equipment. They maintain updated technology while managing unpredictable conditions and tight budgets to assist with a business’s needs.

Managed IT service providers can address a wide range of IT needs including cybersecurity, help desk support, networking support, anti-malware, email filtering, and more. These services can be easily budgeted for businesses as they pay monthly or annually. Most providers will do an IT network assessment and look at several factors such as the number of users, licensing, hardware and software upgrades, 24/7 support versus business hours support, and more. An effective managed IT service provider should provide a backup and disaster recovery strategy to prevent the damaging impact of an emergency, as well as recommend software solutions to accommodate a business’s specific needs.

Three Ways RJ Young’s Managed IT Can Help Your Business

Choosing an IT provider, especially in Chattanooga, can be difficult – RJ Young makes it simple.

With excellent employment opportunities, impressive tech infrastructures, and a low cost of living, Chattanooga is an attractive choice for tech sector startups and young professionals seeking a change of pace. However, a thriving tech scene also means the city has attracted an excess of managed service providers.

For the dozens of major companies who reside in Chattanooga, this overflow of managed service providers can be frustrating and can make the process of finding the right managed service provider unnecessarily difficult.

RJ Young understands the importance of helping startups transition into the new digital environment. With technology constantly changing, it’s difficult to keep systems secure and operating at peak performance. Here are the unique ways RJ Young’s managed IT services can help lightning the burden.

1.    Reliable IT Service Provider

When choosing a managed IT service provider, uptime, retention rates, and client lists are all important elements to take into consideration. RJ Young has the necessary trained staff to deliver the services required to meet a startup’s ever-changing needs.

If you are a small startup and your network goes down, you may be put in a queue behind larger organizations. It may be days or even weeks before you are up and running again. At RJ Young, their IT services team is fully staffed with help desk technicians, project managers, network engineers, network architects, and everything in between. Due to the wide range of skilled professionals on staff, unique IT needs are addressed quickly and effectively.

2.    Full-Service Solutions

RJ Young is a one-stop shop to get exactly what you need when you need it. In additional to IT Services, RJ Young offers copiers and printers, managed print services, outsourced printing and promotional items, and wide format printers. Essentially, all services to help your business be as productive and efficient as possible. Alternatively, most IT providers are only that – IT providers. RJ Young understands the importance of being that one central touchpoint for all of a business’s needs – users will have no question who to turn to in the event of an issue or challenge.

3.    Cost Control

RJ Young’s managed IT services allow businesses to take control of their IT costs and create custom solutions to match their unique business goals. When determining the cost of a managed IT services contract, RJ Young’s IT experts look at several factors such as the number of users, licensing, hardware upgrades, 24/7 support versus business hours support, and more. One of the many benefits of RJ Young’s managed IT services is that all contracts are one flat, predictable cost every month.

RJ Young Provides Fully Managed IT Services in Chattanooga and Throughout the Southeast

Today, as a tech hub for startups and fully managed IT services, Chattanooga is gaining more prominence each day. However, not all fully managed IT service providers in Chattanooga are created equal. When it comes to choosing a professional service to support a startup’s success, experienced companies offer the best insights and solutions to handle whatever challenge that may arise. RJ Young has been in business for over 60 years and has experience developing custom solutions for startups, small businesses, and established enterprise-level businesses across a variety of industries in Tennessee and throughout the Southeast. RJ Young partners with some of the best companies in the industry to provide reliable and secure hardware and software solutions.

RJ Young provides expert guidance in business processes and managed IT services in Chattanooga. Contact RJ Young today to get started.

Consumers have more choices than ever when it comes to the products and services they buy – and that choice does not end when they sign a contract with a company. Customer retention is crucial to sustainable company growth which is where promotional products come into play. Custom promotional products are well-known for their effectiveness in the realm of marketing, and it is no mystery why. A thoughtful, well-considered item may be just the right nudge to increase brand awareness or add a special touch to a customer’s experience.

The many benefits of promotional items make them popular all year-round, but they make excellent corporate holiday gifts as well. Fall is just around the corner, making now an excellent time to consider that perfect corporate gift for a specific individual, or a small token of appreciation for customers. RJ Young’s custom promotional products help keep companies at the top of customers’ minds throughout the next year!

Why Are Promotional Products Important to Companies?

Leave a lasting impact and build customer loyalty this holiday season

Everybody loves swag, especially when it is free and useful. Business promotional items fall into both categories, making them an excellent marketing and customer relations tool.

Research indicates that people actually do use the promotional items companies give them. A study by the Advertising Specialty Institute discovered that people hang on to company promotional items for an average of eight months. Items which served a purpose, such as tote bags or promotional desk accessories, reported a much higher average lifespan of 14 months.

However, business promotional items do more than benefit the people who receive them. They are also an excellent opportunity for a company to:

  • Increase customer (and employee) loyalty.

Thoughtful promo products are a great way to inspire customer loyalty because they promote positive associations with a brand. By gifting people an item which they can use, it sends a subtle message about a brand’s commitment to create value, not just generate profit.

  • Promote better relationships with clients.

Like gift-giving in a social context, corporate gifts represent a way of showing appreciation and gratitude for a relationship. By hand-delivering corporate holiday gifts, companies can have personalized face-to-face interactions with their customers which creates a positive and memorable customer experience.        

  • Increase ROI by staying within budget.

Promotional items have a fantastic return on investment (ROI). They can generate up to 50% more recall rate for potential customers than traditional media buys. RJ Young’s team of specialists will help identify great promotional items to meet any goals, budget, and timeline.

  • Improve brand visibility.

As companies who are fond of branded pens may know, promo products will work their way into unexpected places. 89% of consumers can recall the advertiser even two years after receiving a promotional product. Improve brand visibility by branding small promotional items with a logo which can travel easily.

  • Generate sales with industry-specific products

Promotional products which target specific audiences can and do motivate people to take action. Therefore, consider branded corporate gifts for individuals which align closely with the person’s interests or tastes to maximize lead generation.

Top Tech-Savvy Custom Promotional Products for the 2019 Holiday Season

Bring a brand into the tech-age by putting your logo on the latest technology

Exceptional promotional items are not just fun and eye-catching. Their usefulness also ensures that they stick around for months after the holidays, spreading the company’s brand far and wide. For the 2019 holiday season, break out of the mold by gifting classy, tech-savvy promo items which people will use frequently.

TSA-Approved Neoprene Laptop Case

Whether having forgotten to empty a pocket before the scanner, or dealing with an ultra-diligent agent, items which make the airport security process less stressful are always appreciated.

A TSA-approved laptop case takes a step out of the entire screening process by allowing an individual to leave their laptop securely zipped up and protected.

Browse TSA-Approved Neoprene Laptop Cases

Power Banks for Mobile Devices

A power bank provides a battery boost for mobile devices minus the need for an external power source. These small, easily transported devices can travel anywhere and allow users to recharge their phones, tablets, GPS devices, and more.

For companies interested in a product which sends a message about a commitment to environmental sustainability, consider one created from sustainably harvested wood. It is a sleek, aesthetically pleasing, and eco-friendly choice.

Browse Power Banks

Portable Bluetooth Speakers

Help clients get their holiday parties started with a portable Bluetooth speaker.

These small but powerful devices deliver superior sound quality and automatic pairing with nearby compatible devices.

They are available in a wide range of price points to fit any companies budget. They even come in waterproof options which can be useful for any scenario!

Browse Portable Bluetooth Speakers

Wireless Charging Portfolios

With most people carrying multiple wireless devices, a charging portfolio can be just the thing to help keep devices organized and charged.

For professionals on the go and tech-oriented clients, it’s a useful reminder of the value which a company offers. These sleek portfolios have built-in portable charges to make sure you’re always

            Browse Wireless Charging Portfolios

Travel Tech Organizers

As anyone with numerous cords, adapters, and devices can attest, they can be an absolute nightmare to keep safe, clean, and organized while loose in a bag.

Tech organizers, however, remain one of the best-kept secrets of tech-savvy people. Surprise someone with a gift they didn’t know existed and help them keep their electronics organized while keeping your brand top of mind.

Browse Tech Organizers

16GB Flash Drive

Inject a bit of color into the office with a flash drive which can hold large files.

At 16GB, this high-speed USB 2.0 swivel twister flash drive contains more than most other flash drives. With a variety of colors to choose from you will be able to find the perfect color to match your companies brand color.

Browse 16GB Flash Drives

Other Custom Promotional Products for the 2019 Holiday Season

Looking for something a little more traditional? Consider:

Games and Sports

Prepare for the holiday game season with gear that displays a company’s logo. With a wide range of items such as golf balls, folding chairs, stadium blankets, cornhole bean bags, and more, RJ Young has everything to suit a client’s interests.

Desk Items

Help people achieve their productivity resolutions. Consider customized desk items including notepads, ballpoint pens, mousepads, cell phone stands, desk calendars, and much more.

Mugs and Drinkware

Orca Tumbler

Fight off the cold winter air with branded drinkware that will keep the cocoa hot. Choose from quality custom Orca tumblers, Orca coolers, Tervis tumblers, coffee mugs, water bottles, and travel cups. The drink options are endless.

Useful Items Under $15

With high-quality promotional products and prices to fit all budgets, find something for everyone this holiday season. RJ Young offers a unique variety of personalized gifts for under $15, including silicone phone wallets, lip balm, umbrellas, and more.

Increase Brand Recognition This Holiday Season with RJ Young’s Promotional Items Everyone Will Love

During the upcoming holiday season, reinvent the idea of promo items by giving out practical, unique corporate gifts that customers will love. The possibilities of custom promotional products for small businesses extend well beyond basic hoodies and pens. RJ Young offers thousands of items to consider for a wide range of budgets. As a one-stop shop for promotional products and business gifts, RJ Young will help companies take advantage of every opportunity to convey value and promote their business.

Start browsing for holiday gift ideas in RJ Young’s Promotional Catalog today or complete a contact form for more information.

View RJ Young’s 2019 Digital Look Book!

RJ Young, an IT services and office solutions provider, and Hyland, a leading provider of information management solutions, are partnering to provide enterprise-level businesses with integrated information management solutions. The Hyland software will be an exceptional addition to RJ Young’s software offerings.

RJ Young is investing in additional resources to better assist organizations with their challenges. By partnering with Hyland, RJ Young can enable organizations to deliver better experiences to the customers they serve.

“Hyland and RJ Young are a perfect fit. We are able to provide integrated solutions to help businesses run more efficiently.”

Chip Crunk, RJ Young CEO and President

Hyland solutions will seamlessly integrate the systems that healthcare, government, higher education, HR, financial, legal, and insurance organizations use every day. The Hyland product suite smartly surfaces content in context by connecting data and systems across the enterprise, providing a complete, real-time view of the right information to the right people, where and when they need it.

OnBase by Hyland is an industry-leading enterprise information platform for managing content, processes, and cases deployed on-premises or in the Hyland Cloud – a cloud specifically designed for content management. OnBase combines the capabilities of enterprise content management (ECM), case management, business process management and capture on a single platform, minimizing IT sprawl and transforming organizations around the globe by empowering them to become more agile, efficient, and effective.

About Hyland

Hyland is a leader in providing software solutions for managing content, processes, and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. For more information about Hyland software, please visit

About Onbase by Hyland

OnBase is a single enterprise information platform for managing content, processes, and cases deployed on-premises or in the Hyland Cloud. Providing enterprise content management (ECM), case management, business process management (BPM), records management, and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient, and effective. Enterprise cloud-based sharing capability for the OnBase platform is available with our complementary offering, ShareBase by Hyland.

About RJ Young

RJ Young is the largest, privately-held dealer in the Southeast and one of the largest in the nation, specializing in managed IT services, document management solutions, managed print services, remote support, remote monitoring, fulfillment services, and office imaging for small to enterprise level businesses. Headquartered in Nashville, Tennessee, RJ Young has been partnering with businesses since 1955 and has over 650 employees in over 30 sales and service locations across nine states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information and empowers businesses with leading printing technologies.

On September 11th, 2019, RJ Young’s Hands & Hearts Committee granted ten-year-old Ian’s wish of going on a Disney cruise.

Ian was diagnosed with a brain tumor at 16 months old. He received three brain surgeries, six rounds of chemotherapy, and 30 days of proton radiation. Just prior to starting kindergarten, Ian had a mini-stroke which led to two more brain surgeries to create a bypass in his brain. In May 2018, he was diagnosed with a radiation-induced high-grade sarcoma in his brow bone which required another brain surgery and six chemo treatments. Doctors are also closely monitoring suspicious spots on his lungs.

“On behalf of Dreams and Wishes of Tennessee, I would like to thank all of the employees at RJ Young for their support and donations which made Ian’s wish come true. We have been able to grant more wishes to kiddos fighting cancer because of our sponsorship with RJ Young.”

Program Director, Tanya Sturm of Dreams and Wishes

Ian is currently recovering well and regaining strength. He is a huge Disney fan and has always dreamed of going on a Disney cruise. Ian and his family will be going on a four-night cruise on the Disney Dream ship in October 2019.

“RJ Young’s commitment to giving back to our community is at the heart of our core values and culture. We were incredibly fortunate to have this opportunity to meet Ian and his family and to inform them that his wish was being granted. This is a testament to the more than 650 RJ Young employees who generously contributed to this amazing cause.”

RJ Young’s COO, AJ Baggott

RJ Young has raised funds to grant ten children with wishes throughout the past 15 years.

About RJ Young Hands & Hearts Committee

RJ Young’s Hands & Hearts Committee was created 15 years ago in order to raise awareness, recruit volunteers, and organize fundraisers for community service projects throughout the year for the RJ Young employees. In 2019, funds raised from RJ Young’s employees’ were allocated for Dreams and Wishes of Tennessee.

About Dreams and Wishes

Dreams and Wishes of Tennessee is a 501(c)(3) non-profit Wish Granting organization that grants wishes to individuals between the ages of 5-21 who have relapsed from cancer. For giving opportunities, volunteer, or to refer a child visit Dreams and Wishes of TN website.

About RJ Young

RJ Young is the largest, privately-held dealer in the Southeast and one of the largest in the nation, specializing in managed IT services, document management solutions, managed print services, remote support, remote monitoring, fulfillment services, and office imaging for small to enterprise-level businesses. Headquartered in Nashville, Tennessee, RJ Young has been partnering with businesses since 1955 and has over 650 employees in over 30 sales and service locations across nine states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information and empowers businesses with leading printing technologies.

Medical offices are fast-paced, dynamic environments which handle an array of different types of data and technologies. From life-saving devices to document management processes, healthcare providers and medical professionals need to be as well-versed in tech as they are in their careers. As such, their IT needs also represent some of the more unique challenges. However, medical IT support can ease these challenges by providing the right set of tools and guidance.

Managed IT services deliver a host of benefits to medical offices, as well as healthcare organizations. Therefore, medical offices should consider using a third-party IT support team to keep their infrastructure running, secure, and efficient.

How Managed IT Services Benefit Healthcare Organizations

Medical offices benefit from IT support and managed services in four significant ways. These include:

1.    Keeping Data Secure

The modern medical office emphasizes superior care for its patients. To do so, it must maintain the highest level of security to protect Electronic Health Records (EHR), and Protected Health Information (PHI). A managed IT service can help with this in two main ways:

Access and Policy Controls

The term access control refers to controlling physical access to data. One instance is a locked door where only certain people have the key. Likewise, policy control refers to a set of rules by which information may be accessed. For instance, one example of this includes user accounts and specific documents, which are “approved” for printing. A managed IT provider can help an organization identify instances where either type of data control are missing and then establish the proper measures to improve security.


Healthcare organizations handle a tremendous amount of data. Therefore, they need a robust backup strategy to help prepare for things like disaster recovery, and security risks. Managed IT services can develop automated backup solutions to help medical offices keep its data secure in the event of an emergency.

2. Streamlining IT Infrastructure

Medical office IT support often focuses on optimizing IT infrastructure to support more efficient internal processes.

Develop a Strong, Flexible Communication Infrastructure

Healthcare organizations need intense infrastructure to manage the difficult nature of the industry. For instance, to gain a sense of exactly how large it is, consider that the healthcare sector in Nashville alone earned $47 billion in 2018—and much of it is digitally interconnected.

Likewise, the lightspeed pace of the healthcare industry requires the ability to communicate information quickly and accurately. Therefore, a managed IT provider can help a medical office build a robust communication infrastructure which reaches every part of the organization—and grows as the office changes.

Maximize Uptime

Managed IT services help minimize a network’s downtime, as well as maximize infrastructure effectiveness by making sure that everything continues to run and work correctly. Ways to ensure maximum uptime include routine updates, preventative maintenance, adaptive strategies, and frequent assessments to spot weaknesses. In other words, partnering with a Managed IT Network provider means the network downtime is handled immediately, and systems are restored rapidly.

3. Maintaining Compliance and Confidentiality

The healthcare industry, unlike many other industries, is legally required to maintain certain levels of compliance and confidentiality in addition to managing security risks. An experienced managed IT service provider understands these requirements and can assist in ensuring compliance with the below:

Implement HIPAA Compliant Solutions

The Health Information Portability and Accountability Act is a law designed to provide privacy standards to protect patients’ medical records, as well as other health information provided to health plans, doctors, hospitals, and other health care providers.

However, many standard tools used—such as web-connected office document suites—are not always HIPAA compliant depending on the version or how they are used. Therefore, all systems that are used to transmit, receive, store, or alter electronically protected health information need to have HIPAA compliant solutions incorporated to ensure the appropriate security measures are being taken. In addition to that, HIPAA privacy rules apply to both written and visual information.

Risk assessment and IT management are key considerations for HIPPA compliance. Therefore, businesses should work with a knowledgeable managed IT service provider to ensure implemented solutions are compliant.

Monitor Solutions for Continued Compliance

Technology continues to evolve, and as it does, services or tools may become compliant or non-compliant at a moment’s notice, or even without notice. A typical example includes updates to cloud services which affect compliance even if these updates make the service more secure. However, a skilled managed IT service provider can help spot and prevent instances of this from occurring.

4. Minimizing Overhead Expenses

The healthcare industry is not exempt from the pressures to remain competitive. For instance, like other forms of managed services, medical office tech support reduces an organization’s operating expenses by streamlining the IT infrastructure and cutting unnecessary costs. This occurs through:

Known IT Services Budget

Working with some IT providers often means that the organization receives a flat rate bill every month, or an expected estimate through metered services. In addition, there are no hidden expenses, unexpected bills, or questions about how much maintenance or upgrades will cost. Although RJ Young does offer a flat monthly fee, not all providers do, therefore make sure to research before choosing a managed IT services provider. 

More Efficient Use of Resources

Managed IT services help medical organizations use existing technology and resources more effectively. In other words, this allows offices to do more with less. When devices and infrastructure are utilized to their optimum, it becomes easier for employees to get high-quality work done quickly.

Choose RJ Young for Your Medical Office IT Support

Healthcare professionals need reliable, efficient solutions to provide the best possible care to their patients. IT support for medical offices provide that. However, when so much relies on the correct implementation of infrastructure tools, it’s worth it to choose a provider with demonstrated industry knowledge and technical expertise. Only experienced providers, such as RJ Young, exhibit the skills and qualities necessary to deliver exceptional managed IT solutions.

Ready to talk with RJ Young about your medical office IT network support needs? Contact RJ Young today to discuss the design of your medical office’s customized IT Services plan.

CDA awards four RJ Young employees’ children with scholarship grants.

The Copier Dealer Association Scholarship Foundation was founded in 2005 to award grants to qualifying children of the CDA Membership. RJ Young has been an active member of the CDA for years. Since its inception, the CDA has been able to increase the amount awarded every year.

The CDA Scholarship Foundation welcomes applications from member-employee children and will award meaningful scholarship grants that demonstrate a need for assistance through the Federal Government FAFSA Application.

The Copier Dealer Association is a dynamic group of independent copier dealers across North America who share best practices, industry events and innovative strategies to help their businesses excel. Congratulations to the below RJ Young member-employee children who were awarded the 2019 CDA Scholarship grants.

Cooper Stanley, Caledonia, Mississippi

Cooper is a 2019 graduate from Caledonia High School and the daughter of Todd and Patti Stanley. Cooper logged 150 hours of community service including Salvation Army kettlebell, special needs cheerleader volunteer, tornado relief volunteer, and much more.

She was a varsity cheerleader, tennis captain, Beta Club treasurer, Student Government Class Representative, World Language Club Secretary, Future Career and Community Leaders of America, CHS Ambassador, and GameTime Athletics competitive cheerleading team, and more.

Her honors include Presidential Gold Award for Academic Excellence, Universal Cheerleading Association four-time All-American, Mississippi Scholars Academic Excellence and Community Service, The University of Alabama Presidential Scholarship, ACT Achievement Award, and more.

Cooper is excited to be attending The University of Alabama in the fall and majoring in Marketing

Miah Van Der Heyden, Murfreesboro, Tennessee

Miah Van Der Heyden

Miah Van Der Heyden is a 2019 graduate from Blackman High School in Murfreesboro, Tennessee. She is the daughter of Melissa and Timothy Van Der Heyden. Miah has logged hundreds of community service hours through various organizations such as the National Honor Society, Science National Honor Society, and Key Club. While in high school, she also played flute in the Wind Ensemble and served as a drum major for her last two years of marching band. Miah graduated as Valedictorian with state honors and distinction, as well as the work ethic distinction.   

Currently, Miah works as a nursing assistant while attending Cumberland University for nursing. Because of her various dual enrollment and advanced placement classes, she is set to graduate early with her B.S.N. After her undergraduates, Miah plans on pursuing medical school or a doctorate in nursing.   

Jenna Williams, Columbus, Mississippi

Jenna Williams

Jenna is the daughter of Wendell and Kim Williams. She graduated from homeschooling in 2018 with a 4.0 average. She is a member of the Phi Theta Kappa honor society, Columbus Girl Choir, Mississippi Baptist All-State Youth Choir and Orchestra, Mississippi Baptist Symphony Orchestra, and Distinguished Concerts International New York Vocal Colors at Carnegie Hall.

She has logged hundreds of hours of community service and is spending this summer in Salcha, Alaska doing mission work with the Mississippi Baptist Association.

Jenna will pursue her Bachelor of Music Education with a minor in Multicultural Studies at Winters School of Music at William Carey University in Hattiesburg, Mississippi.

Charles Booher, Lebanon, Tennessee

Charles Booher

Charles Samuel Booher II is the son of Charles and Dara Booher of Lebanon, Tennessee.

Charles is a Senior at a private university, Cumberland University, majoring in Sports Management. Charlie is currently employed at Riverside Golf Course in Old Hickory, Tennessee.

After graduation next spring, Charlie will be getting married and pursuing his career in Sports Management. The Copier Dealer Association Scholarship has helped with tuition and is greatly appreciated. 

Congratulations to the recipients who were awarded the 2019 CDA