RJ Young announced today they had completed the acquisition of Digitec, a privately-owned office equipment dealer, specializing in multi-functional printers, headquartered in Jackson, Mississippi. Digitec is a family owned and operated business that has been operating for over 30 years. Primarily a Canon and Ricoh dealer, they serve customers throughout the entire state of Mississippi.

“We are excited to expand our presence in Jackson, MS and further our mission of providing excellence in printing technologies.” President and CEO of RJ Young, Chip Crunk said. “Digitec is an excellent business and has an impressive network of customers. Customers will benefit from the expertise and service for which we are known.”

Employees from Digitec will remain in place to continue their support and service for customer accounts. These employees will join more than 600 RJ Young employees to ensure the continued high expectations of standards in sales and service in Jackson, MS location are met.

At present, RJ Young has 28 sales and service branch locations, as well as two distribution warehouses located in Nashville, Tennessee and in Jackson, Mississippi.

About RJ Young

RJ Young is one of the largest independent office equipment dealers in the country, specializing in document management solutions, managed print services, mobile office solutions, fulfillment services, and office imaging. Headquartered in Nashville, Tennessee, RJ Young has been helping small to enterprise level businesses since 1955 and has over 600 employees in over 28 sales and service locations across eight states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information and empowers businesses with leading printing technologies. To learn more about RJ Young, visit https://www.rjyoung.com.

The abbreviation of words or phrases can come in handy when you need to repeat the same word or phrase a number of times throughout writing and/or speaking. These words or phrases are typically pronounced as a series of letters or acronym. For example, a Portable Document Format file is often referred to as a PDF

When this happens, do you find yourself getting lost in the lingo? There are some terms used in the office equipment industry you may not be familiar with. A glossary of terms can be very useful, especially terms that reference multifunctional printers. We have taken some of the most common acronyms and spelled them out for your convenience.

No industry is immune to acronyms. Don’t get so buried in the alphabet soup of letters that it sounds like a foreign language. Learn the lingo and be able to efficiently communicate and understand your office equipment.

Kelsey Brewer, Account Representative

Kelsey is passionate about building relationships and understanding new technologies to better herself and her customers’ success. She attended Calhoun Community College and is an Active Ambassador with the Hartselle Area Chamber of Commerce. Kelsey services the Cullman and Morgan County areas and works from the Huntsville, AL office location.

Did you know the average worker produces 10,000 sheets of paper each year? Living in a world of increasingly wireless networks and connected devices—from laptops to tablets, to smartphones and even smartwatches—many organizations, big to small, are surprisingly still dependent upon paper, including the technology and energy required to produce paper documents.

As we approach Earth Day, the day set aside each year to show support for environmental protection, worldwide, we want to share 5 tips to help you reduce the consumption of energy and materials required to produce paper documents.

1. Install a Managed Print Services Program

Many offices continue to operate with a fleet of single function devices such as printers, scanners or fax machines. Most often, these single-function devices can be replaced with multi-functional, or all-in-one, devices that print, scan and send/receive faxes.

2. Mandate Efficient Print Settings

Most modern multi-functional devices are equipped with control mechanisms, or are can be updated with software, to mandate efficient printing settings such as forced black and white printing, draft quality printing and two-sided printing. These print settings can immediately reduce the amount of consumables used to print documents.

3. Reduce Abandoned Prints with Secure Print Release

Statistics have shown that over 40% of printing is unnecessary, which is supported by other reports that one-in-five print outs is never picked up, left abandoned—which can also lead to compliance issues (but that’s another blog topic). Simple software installations that require a badge-swipe or code entry to release print jobs can reduce abandoned prints and wasted printing.

4. Implement Document Management 

Electronic storage and retrieval of information is the ideal strategy to help reduce consumables and energy related to printing. Most office technology companies can assist in designing and implementing an effective document management strategy to ensure documents are stored, backed-up and easy to retrieve digitally.

5. Select Energy Efficient Equipment

Today’s office equipment, like most technology, continually improves to consume less energy, go to sleep when not in use for set periods of time and other features to help reduce your energy consumption. If your multifunctional devices are a bit aged, upgrade to save on energy costs.

Going green in your office is easier than you think. Your local office technology dealer can help you select the most energy and cost efficient equipment and software for your business.

Chastity Fox, Director of Advertising & Marketing

Chastity has more than 15 years of experience developing strategies, tactics and executing projects to help businesses grow. She is a digital marketing and technology enthusiast, leveraging this to boost productivity and move businesses forward. A graduate of MTSU (and also completed coursework at NYU), Chastity is a Tennessee native. She resides in Leiper’s Fork, a small town in Williamson County, Tennessee with husband, Brent, and Golden Retriever, Duke.

Most everyone who uses a multifunction device is familiar with scanning. Scanning allows us to distribute information more effectively than a traditional copier. It is typically sent to another email address, your email address, and/or a folder.

While scanning is effective, there are some limitations to the scan-to-folder and scan-to-email process. First thing that comes to mind is the email typically is from an odd name, as in the name of the multifunction device’s email address. While this can be changed, it tends to be cumbersome. Secondly, the name of the file is usually the time and date of the scan. Not exactly made to be easily found. In addition, the format of the document, which is PDF, cannot be edited or changed without desktop software to change the format. And finally, the sender doesn’t have a record of the email he or she sent out from the device.

The solution?

We have several tools that can essentially be bolted on our multifunction devices to help solve these challenges.

Imagine authenticating at the device so it knows who you are. This could be through a username and password or perhaps a badge. Since the device knows who you are, you can have access to your address book, not what was listed on the device. We can send an email with your name on it and you would have record of it in your email. Also, we now have the ability to name our documents in a more user-friendly name such as “Invoice number 123” vs the time and date stamp. Lastly, we can enable users to change the format of the document from PDF to Microsoft Word allowing recipients the ability to make changes.

Ask your RJ Young rep more about these features. If you aren’t a current customer feel free to give us a call. We would be happy to analyze your business needs.

 

Mark Turner, Director of Software Sales

Mark is responsible for the software sales and implementation teams. He has worked for RJ Young since 2013. Combined he has over 16 years of experience in the industry where 9 years were in IT and 7 years were in software. Mark works out of our Nashville, TN office and is originally from Montgomery, Alabama. In his spare time he volunteers for the United Way and enjoys kayaking, photography and craft beer.

The advent of the digital age created a complete change for the office equipment industry.  Up until the digital era it was not uncommon to find an office work area that included multiple analog devices that worked independent of the network.  As the roll out of digital products became available companies began to acquire separate copiers, facsimiles, scanners, and printers. This transition of new digital products began to open up the opportunity for the network to become the hub for all devices.

Products could now be connected to the network and all devices became integrated and were no longer just single function.  At the same time this transition was taking place, manufacturers began to produce devices that were termed all-in-one or Multi-Functional Devices (MFD).  These MFDs allow the office user to have one machine that would copy, print, scan, and fax.  This increased efficiency, reduced costs, and most importantly took less space.

Since the network was considered the hub, it was easy to see how with these devices now connected, other efficiencies became possible.  These MFDs now became more than just an output device but also became the on ramp for the network.  The end user in addition to copying and printing could now began to scan hardcopy files and transmit them through the network. This ability also increased the need for digital information management and a system to file, sort, and locate these digital documents.

With the total integration of products, the ability to move documents around the network, and software to manage the digital documents, we have seen business processes and workflow become very efficient.  Today’s office is experiencing less of a need to rely on hard copy output but more on digital output.  There has also been a shift to move documents to the Cloud which provides increased security and the ability to collaborate on projects.  All of this would not be possible if it were not for digital. Evaluate the use of the MFDs in your office. Are these MFDs being used as ramps to productivity and efficiency in the digital age or still only output devices.

Hunter McCarty – COO

https://www.rjyoung.com/leadership

If you find yourself on a quest or in a race to get your printed, documents, then you could benefit from follow me printing.

You start out by selecting the printer believed to be the most efficient for your business. Then, after you hit print and you walk to the printer you realize your printed material is missing. You begin to ask everybody in the office “Did you pick up my report on project X.” After a few trips around the office, still empty-handed, you decide it would be faster to simply print it again.

I will print it and sprint to the printer to ensure that I get my print job, you think to yourself. So you go back to your computer, hit print, lace up your running shoes and take off in a sprint to the printer.

Your phone rings as you get to edge of your office. It stops you in your tracks because you have been playing phone tag with a big prospect for days now. You whirl around and grab the call. Congratulations, you won at phone tag. However, while you were celebrating victory connecting with your big prospect, your printed documents were left unattended.

It’s ok. Everybody knows you were just looking for a print job. Everyone, except Betty. Betty just printed her church bulletin on the same office printer, and you guessed it, your freshly printed documents found their way in the middle of Betty’s good deed.

Freshly off your phone tag celebration with the best prospect in the world, you realize you still have on your running shoes. Oh yea, I was running to the printer to pick up my report on project X. So you head over to the printer to pick up your second victory, your document. Aaargh! It is not there for the second time in 30 minutes. Before you pull out the remaining hair on your head, take a deep breath, there are ways to avoid participating in the document scavenger hunt.

The first solution is simple. Place a table beside your printer and train every one of your employees to place abandoned print jobs on it. Easy as pie, right? Yes, as long as everyone participates and your job does not come out in the middle of Betty’s church bulletin prints again. If the content of your print job is sensitive the table is not going to remedy the issue of curious eyes in your organization, leaving your documents unsecure.

The second solution is what we refer to as follow me printing. Following me printing requires authentication for your printed documents to be released at the print device, protecting your documents from being lost or unsecured. This is how it works. After you have printed your document a printer server holds your print jobs in a queue. The queue in the print server knows who you are and what you are printing. Now when you walk up to the printer, you need to authenticate yourself to retrieve your personal and secure print queue. Once you have authenticated yourself at the print device, your queue is available. This allows you to print your job and take the important prospect phone call without worrying if Betty is going to get your print job.

We do take your print efficiency, productivity and security seriously. We want to help you secure printed content no matter if you are printing project x report, patient records, employee information or top secret content, while at the same time ensure you are not spending time and dollars on lost documents. Your productivity is our mission. And, we can design a printing environment that is secure and efficient – saving your running shoes for the weekends.

 

Ben Clark

Software Sales Specialist

Ben is a software specialist with RJ Young and works with businesses to design solutions to realize efficiencies while boosting productivity. Prior to joining RJ Young he worked in information technology support and account management for business-to-business companies. Ben is originally from Fort Worth, TX and works out of our Memphis, TN office. In his spare time he volunteers for his church, the Bartlett Basketball Club and can be found cheering on one of his many favorite sports teams.

 

Guest Blog by Brian Eastin, RJ Young Wide Format Equipment Specialist

“Wide Format” is a term that to most people has almost no meaning. But mention “plotters”, “blue prints” or “poster printer” and most people will have an idea of the type of products covered by the term “wide format equipment.”

Generally speaking, wide format equipment is any device used to print, copy or scan documents larger than 11 x 17 in size. But in that definition, the two main types of wide format documents are “small format” and “large format”.  To put it another way, most Excel spreadsheets would get printed on 11” x 17” paper (small format) and most posters need to be printed on something bigger, such as 2’ x 3’ paper (large format). For my purposes and this blog, when referencing wide format, I will speak to large format printing.

Examples of Wide Format Documents

Wide format documents, and equipment, have practical application for a wide range of businesses. If you’re an architect, engineer or contractor, you routinely use construction drawings or “blue prints”. These documents are also commonly used in manufacturing and in government agencies for mapping or GIS (“Geographic Information Systems”).

Many businesses, educational institutions and government entities often use wide format equipment to print posters. Messages, information and graphics displayed on large format posters, and in color, can make a much bigger impact than other forms of communication. Included in the broader category of “posters” are vehicle wraps, indoor banners, outdoor banners, retail point-of-purchase materials and even billboards.

Wide Format Equipment Options

Like wide format documents, the equipment permutations to produce wide format prints, copies and scans is available in an array sizes, capabilities and costs. Several of the top wide format printer manufacturers are Océ, Canon, HP, Ricoh and Contex. These machines typically range from 17” to 60” in width. The capabilities of current wide format printers are vast, ranging from basic functions with standard paper mediums, to flat bed printers capable of printing on rigid materials (think wood!) up to 48” x 96” in size.

Support for Wide Format Applications

Equipment is only part of the equation when it comes to achieving high quality wide format printing documents. The software used in manipulating and generating documents is critical to a successful workflow. Proper supplies such as ink and media type must also be tailored to produce the desired output.

Your technology provider should have specialists in each of these areas to assist you in getting the right equipment, software and supplies to maximize the amount and quality of output from your wide format printer. They should also have a service team, which has specialized training to support wide format equipment, providing a total solution for your needs.

Decisions, Decisions

As the technology available in the office equipment industry evolves and ties much closer to the networks that serve our business functions, it becomes more obvious that there are multiple decisions to be made.  As a very interested observer of what trends I see that are taking place within our customer base, I feel compelled to provide a few of these options for today’s buyer to consider when making a buying decision.  More often than not I see the customer becoming shortsighted and only buying the technology for today’s immediate needs.

When offered a choice between two alternatives, most people tend to select the least expensive choice or the option that fits the bill for today.  The problem with this method is that most of today’s office equipment will be in place from three to five years of useful life and our needs will change much faster than that.  So in essence we are making a technology decision today that we may have to live with for several years and not fit the future of the business, which is rapidly changing.

One of the first decisions that customers must make is “Do you want a color enabled device or just a monochrome device?” The cost of color-enabled devices has dropped dramatically as well as the price of color output per page.  Most companies will set a black and white monthly minimum contract for service and supplies at a very competitive rate per page and allow a customer to pay for color pages only as they are made.  In this situation you do not pay for color unless you are making color copies.  I believe having the color-enabled capability is very important and the trend shows about 40% of the products that we place are colored enabled.  This number is moving very quickly to a 50/50 split. Color output is on the increase and adding it makes perfectly good business sense.

The next decision involves facsimiles and whether to put a fax board on the newly acquired equipment or continue to use a stand-alone facsimile device.  Again the relative investment in a fax board is very low and the advantage of having the facsimile pages deliver through your Multiple Function Product (MFP) not only lowers operating cost but also reduce the carbon footprint.  Again we see the trend toward more fax boards and fewer and fewer facsimiles being placed.  In addition, our study shows that facsimile pages in general are being reduced quickly by electronic delivery of documents to the desktop or even via facsimile software.  In many cases the end user never has to print out the document but only reviews it for information and content. The decision to add a fax board to a MFP device almost becomes a no brainer when configuring your new equipment.

A third decision is what I like to say, ” to scan or not to scan”.  As we have fully moved into the digital age, I see more and more need for documents to be in digital format or transmitted in digital format and attached to emails.  The ability to transfer documents in this manner has obviously led to the demise of the facsimile machine, but also allows the documents to be retained in a format that can be stored and retrieved as needed.  I see more equipment being requested with the scan feature as customers realize the value in document movement and storage.  It is not unusual to see customers not purchasing the scan feature and then within several months they are contacting us to see if we can add the option since their business processes have changed.  I caution customers to not be short sighted when making the scanner decision.

The last decision is often based on whether or not the customer wants to print to the MFP device or send documents to a separate network printer.  This is one area where the printer has often won over the end user because of convenience or proximity to the workstation.  I believe if given a choice, every employee within a company would want a separate printer on their desk.  The disadvantage to these separate printers is the higher cost of the page output and the increased number of devices in the office.  With the current economic conditions, I have see companies taking a closer look at expenses and making a genuine attempt to reduce the fleet of printers and move more prints to MFP devices.  In one case we have a healthcare facility that has mandated that the fleet be reduced by 50 printers per year over a five-year period.  Think about that reduction of a total of 250 printers and the related cost reduction.  This is a trend I see but only when the company is willing to make the sacrifice of cost over convenience. When the decision is made in favor of cost reduction we see better utilization of device management.

These are just a few of the many decisions and options that we have with today’s office technology products.  On a personal note as I get older somehow I seem to get a little wiser.  I find that it often pays to pay for a little more than you need today because tomorrow will come faster than you think and you will regret the price of tomorrow.