RJ Young announced today they had completed the acquisition of Digitec, a privately-owned office equipment dealer, specializing in multi-functional printers, headquartered in Jackson, Mississippi. Digitec is a family owned and operated business that has been operating for over 30 years. Primarily a Canon and Ricoh dealer, they serve customers throughout the entire state of Mississippi.

“We are excited to expand our presence in Jackson, MS and further our mission of providing excellence in printing technologies.” President and CEO of RJ Young, Chip Crunk said. “Digitec is an excellent business and has an impressive network of customers. Customers will benefit from the expertise and service for which we are known.”

Employees from Digitec will remain in place to continue their support and service for customer accounts. These employees will join more than 600 RJ Young employees to ensure the continued high expectations of standards in sales and service in Jackson, MS location are met.

At present, RJ Young has 28 sales and service branch locations, as well as two distribution warehouses located in Nashville, Tennessee and in Jackson, Mississippi.

About RJ Young

RJ Young is one of the largest independent office equipment dealers in the country, specializing in document management solutions, managed print services, mobile office solutions, fulfillment services, and office imaging. Headquartered in Nashville, Tennessee, RJ Young has been helping small to enterprise level businesses since 1955 and has over 600 employees in over 28 sales and service locations across eight states. Under the corporate tagline “Your productivity is our mission,” RJ Young helps modern professionals become more successful in their businesses with solutions to securely manage paper and digital information and empowers businesses with leading printing technologies. To learn more about RJ Young, visit https://www.rjyoung.com.

The abbreviation of words or phrases can come in handy when you need to repeat the same word or phrase a number of times throughout writing and/or speaking. These words or phrases are typically pronounced as a series of letters or acronym. For example, a Portable Document Format file is often referred to as a PDF

When this happens, do you find yourself getting lost in the lingo? There are some terms used in the office equipment industry you may not be familiar with. A glossary of terms can be very useful, especially terms that reference multifunctional printers. We have taken some of the most common acronyms and spelled them out for your convenience.

No industry is immune to acronyms. Don’t get so buried in the alphabet soup of letters that it sounds like a foreign language. Learn the lingo and be able to efficiently communicate and understand your office equipment.

Kelsey Brewer, Account Representative

Kelsey is passionate about building relationships and understanding new technologies to better herself and her customers’ success. She attended Calhoun Community College and is an Active Ambassador with the Hartselle Area Chamber of Commerce. Kelsey services the Cullman and Morgan County areas and works from the Huntsville, AL office location.

Did you know the average worker produces 10,000 sheets of paper each year? Living in a world of increasingly wireless networks and connected devices—from laptops to tablets, to smartphones and even smartwatches—many organizations, big to small, are surprisingly still dependent upon paper, including the technology and energy required to produce paper documents.

As we approach Earth Day, the day set aside each year to show support for environmental protection, worldwide, we want to share 5 tips to help you reduce the consumption of energy and materials required to produce paper documents.

1. Install a Managed Print Services Program

Many offices continue to operate with a fleet of single function devices such as printers, scanners or fax machines. Most often, these single-function devices can be replaced with multi-functional, or all-in-one, devices that print, scan and send/receive faxes.

2. Mandate Efficient Print Settings

Most modern multi-functional devices are equipped with control mechanisms, or are can be updated with software, to mandate efficient printing settings such as forced black and white printing, draft quality printing and two-sided printing. These print settings can immediately reduce the amount of consumables used to print documents.

3. Reduce Abandoned Prints with Secure Print Release

Statistics have shown that over 40% of printing is unnecessary, which is supported by other reports that one-in-five print outs is never picked up, left abandoned—which can also lead to compliance issues (but that’s another blog topic). Simple software installations that require a badge-swipe or code entry to release print jobs can reduce abandoned prints and wasted printing.

4. Implement Document Management 

Electronic storage and retrieval of information is the ideal strategy to help reduce consumables and energy related to printing. Most office technology companies can assist in designing and implementing an effective document management strategy to ensure documents are stored, backed-up and easy to retrieve digitally.

5. Select Energy Efficient Equipment

Today’s office equipment, like most technology, continually improves to consume less energy, go to sleep when not in use for set periods of time and other features to help reduce your energy consumption. If your multifunctional devices are a bit aged, upgrade to save on energy costs.

Going green in your office is easier than you think. Your local office technology dealer can help you select the most energy and cost efficient equipment and software for your business.

Chastity Fox, Director of Advertising & Marketing

Chastity has more than 15 years of experience developing strategies, tactics and executing projects to help businesses grow. She is a digital marketing and technology enthusiast, leveraging this to boost productivity and move businesses forward. A graduate of MTSU (and also completed coursework at NYU), Chastity is a Tennessee native. She resides in Leiper’s Fork, a small town in Williamson County, Tennessee with husband, Brent, and Golden Retriever, Duke.

A multifunctional pocket tool, or survival knife as it’s commonly called, is critical for those navigating the great outdoors. It’s a compact, sturdy tool that allows you to cut items, fish for food and even start a fire. It is small but mighty.

Producing paper files, making copies, Bates stamping, scanning case files into electronic document management and case management systems, these are all functions of your copying and printing devices that are critical to productivity—or survival—in your law office. Like a nature survivalist, you only have so much space and capacity for technology in your office and in your budget. You need to select a multifunctional and robust copier or printer to power your business.

 Five tips to ensure you are selecting the best multifunctional copier or printer for your firm: 

  1. Speed of Output

Selecting a multifunctional copying and printing device that can keep pace printing quality documents with the high volume output of your firm is important. High-speed printing, of various paper sizes, is imperative for printing and copying large case files and timely legal documents to meet deadlines. Review options with your provider carefully. We typically recommend a copier/multifunctional printer to output at least 80-pages per minute for a law firm. 

  1. Scanning Capacity & Speed

Case files and legal documents, including evidence files, are sometimes large, and your time is valuable. Ensure the capacity of the scanning functionality is robust enough to handle large scanning jobs for legal files, while not compromising the print speed. Additionally, with appropriate software functionality, you can reduce steps and streamline the process of scanning paper files to document management systems. 

  1. Document Management Software Interface

The ability to convert case files to electronic files and send to electronic document management systems is key to ensuring your law firm has access to critical client information and that case files are secured and backed up. Options exist for all law firm sizes and budgets to implement electronic document management systems connected to their multifunctional copier and printer. 

  1. Compliance Standards

Compliance regulations are rapidly evolving, making it critical that your copiers and printers are helping you meet requirements versus becoming a liability due to the sensitive information passing through them each day. On-device output management software can help reduce risks of abandoned document information. Additionally, ensuring your device hard drive is secure or erased is critical. This is important for Health Insurance Portability and Accountability Act (HIPAA) compliance when handling medical information, Consumer Financial Protection Bureau (CFPB) compliance for residential real estate transactions and the list goes on and on… 

  1. Reduce Costs of Document Storage

Case files take up a lot of space, often requiring off-site storage, which comes with hefty monthly fees. Many law firms simply lose track of how much they are spending on off-site document storage. With multifunctional copiers and printing devices capable of scanning and sending sizable files to document management systems, you can say good-bye to off-site storage facilities and the associated costs—adding profit to the bottom line of your law firm. 

Don’t let your law firm get lost in a jungle of paper. Select a robust—and mighty—multifunctional copier and printer to serve as a secure and efficient hub of your document workflow system. Contact an expert to help explore options that are best tailored to your law firm.

Jason Stringer, Sales Representative, IT Services

Jason champions productivity and efficiency through integrating hardware and software solutions into workflows helping customers solve business challenges. Studying Business Administration, Jason attended Calhoun Community College. He is based out of the Huntsville, Alabama office. 

As we look forward to 2016, and continue to celebrate RJ Young’s 60th birthday, I want to say how thankful I am to each of our customers, partners and future customers for the support you provide each day and for allowing us to be a part of your business success.

As we look to a new year, and another decade, we remain committed to the same strategy of growth and excellence for which the RJ Young brand has become known—focusing on your success, the customer. A few initiatives to continue to meet our customers’ needs and support continued growth, include:

  • Expanding Managed IT Services
  • Growth of Software & Document Management solutions
  • Adding new product lines, most recently Mimaki large-format printers
  • Adding key support team members in IT, Sales and Service
  • Investing in technology upgrades to offer the latest customer support

Because of your partnership and support, we’ve been able to continue our mission of taking care of our customers, taking care of our employees and giving back to our communities. Below are a few ways our team gave back this year:

  • More than $66,000 given back to local communities
  • Over $150,000 in scholarships through higher education partnerships
  • Granted $16,000 in John T. Crunk scholarships to children of RJ Young employees
  • Employee giving and matching initiatives resulted in:
    • 2 families sponsored through “Make-A-Wish”
    • 49 Salvation Army Angel Tree “Angels” for the holidays
    • Over $9,000 raised through the “13th Annual Pumpkin Run” benefiting the American Heart Association

It is with great excitement that I look to the next year and next decade of growth by supporting your success. Should I be of help to you, I ask that you contact me directly at (615) 620-4133 or chip.crunk@rjyoung.com.

Cheers!

Chip Crunk
President & CEO

Today, MFD’s are more than copiers and printers. Equipped with advanced capabilities, multifunctional devices (MFD’s) have moved beyond serving as simple print output devices to serving as essential input tools for managing business critical data. MFPs are on-ramps for transforming paper into electronic content for workflow, document management systems, or cloud technologies.

The increased role of MFD’s in the management of information makes it increasingly crucial to select a true technology partner capable of supporting and servicing not only your copiers and printers, but also capable of leveraging all things technology to help you achieve your goals — seamlessly after the sale.

Below are 6 helpful tips for selecting an MFD provider to ensure that you are signing with a technology service partner that will seamlessly support the flow of business critical information to boost office productivity.

1. Solutions Centric Organization:

Select a provider that employs software and information technology sales and service specialists in addition to equipment teams. This will ensure in-house expertise exists to develop and service your network, and software systems seamlessly.

2. Solutions Specialists:

Equipment, Software and Information Technology are unique disciplines that require individual expertise. They are experts in providing a pathway for improved efficiencies and productivity. For seamless, reliable support, specialists (experts) should be in place for each of these areas to develop strategic solutions for your business.

3. Assessment Process:

Optimal solutions begin with thorough and accurate assessments of the customers environments. Assessments such as RJ Young’s T.O.P.S. Assessment (Total Organizational Print Study) map all devices, collect actual quantified data, interview end-users and develop a thorough recommendation for your organization.

4. Up-to-Date Training:

Certified training is readily available from most technology providers. With this, every organization should maintain current training and certifications on products and solutions.

5. Change Management:

Proven systems and recommendations for the adoption and training of new technology are critical for end-user engagement and for maximizing the efficiencies offered by your new investment.

6. Service Support:

There are several key questions to ask potential service providers [check them out here]. Overall, do they incentivize team members to maximize your productivity, provide modern methods to place service calls and supplies orders and ensure up-to-date training and certification in all key areas – equipment, software, networks.

Evaluating partners for only equipment expertise leaves your information management systems vulnerable to unnecessary downtime and lost productivity. Review your potential MFD technology partners for their full-scope of capabilities – don’t let them be a one-hit-wonder for your business.

Hunter McCarty – COO

Hunter McCarty, Chief Operating Officer of RJ Young, joined the company in 1978. He is a graduate of Vanderbilt University. In his free time Hunter enjoys traveling, golf and Tennessee Titans football. He and his wife, Carol Lynn, reside in Franklin, TN, and have three grown children.

 

Most everyone who uses a multifunction device is familiar with scanning. Scanning allows us to distribute information more effectively than a traditional copier. It is typically sent to another email address, your email address, and/or a folder.

While scanning is effective, there are some limitations to the scan-to-folder and scan-to-email process. First thing that comes to mind is the email typically is from an odd name, as in the name of the multifunction device’s email address. While this can be changed, it tends to be cumbersome. Secondly, the name of the file is usually the time and date of the scan. Not exactly made to be easily found. In addition, the format of the document, which is PDF, cannot be edited or changed without desktop software to change the format. And finally, the sender doesn’t have a record of the email he or she sent out from the device.

The solution?

We have several tools that can essentially be bolted on our multifunction devices to help solve these challenges.

Imagine authenticating at the device so it knows who you are. This could be through a username and password or perhaps a badge. Since the device knows who you are, you can have access to your address book, not what was listed on the device. We can send an email with your name on it and you would have record of it in your email. Also, we now have the ability to name our documents in a more user-friendly name such as “Invoice number 123” vs the time and date stamp. Lastly, we can enable users to change the format of the document from PDF to Microsoft Word allowing recipients the ability to make changes.

Ask your RJ Young rep more about these features. If you aren’t a current customer feel free to give us a call. We would be happy to analyze your business needs.

 

Mark Turner, Director of Software Sales

Mark is responsible for the software sales and implementation teams. He has worked for RJ Young since 2013. Combined he has over 16 years of experience in the industry where 9 years were in IT and 7 years were in software. Mark works out of our Nashville, TN office and is originally from Montgomery, Alabama. In his spare time he volunteers for the United Way and enjoys kayaking, photography and craft beer.

The advent of the digital age created a complete change for the office equipment industry.  Up until the digital era it was not uncommon to find an office work area that included multiple analog devices that worked independent of the network.  As the roll out of digital products became available companies began to acquire separate copiers, facsimiles, scanners, and printers. This transition of new digital products began to open up the opportunity for the network to become the hub for all devices.

Products could now be connected to the network and all devices became integrated and were no longer just single function.  At the same time this transition was taking place, manufacturers began to produce devices that were termed all-in-one or Multi-Functional Devices (MFD).  These MFDs allow the office user to have one machine that would copy, print, scan, and fax.  This increased efficiency, reduced costs, and most importantly took less space.

Since the network was considered the hub, it was easy to see how with these devices now connected, other efficiencies became possible.  These MFDs now became more than just an output device but also became the on ramp for the network.  The end user in addition to copying and printing could now began to scan hardcopy files and transmit them through the network. This ability also increased the need for digital information management and a system to file, sort, and locate these digital documents.

With the total integration of products, the ability to move documents around the network, and software to manage the digital documents, we have seen business processes and workflow become very efficient.  Today’s office is experiencing less of a need to rely on hard copy output but more on digital output.  There has also been a shift to move documents to the Cloud which provides increased security and the ability to collaborate on projects.  All of this would not be possible if it were not for digital. Evaluate the use of the MFDs in your office. Are these MFDs being used as ramps to productivity and efficiency in the digital age or still only output devices.

Hunter McCarty – COO

https://www.rjyoung.com/leadership

If you find yourself on a quest or in a race to get your printed, documents, then you could benefit from follow me printing.

You start out by selecting the printer believed to be the most efficient for your business. Then, after you hit print and you walk to the printer you realize your printed material is missing. You begin to ask everybody in the office “Did you pick up my report on project X.” After a few trips around the office, still empty-handed, you decide it would be faster to simply print it again.

I will print it and sprint to the printer to ensure that I get my print job, you think to yourself. So you go back to your computer, hit print, lace up your running shoes and take off in a sprint to the printer.

Your phone rings as you get to edge of your office. It stops you in your tracks because you have been playing phone tag with a big prospect for days now. You whirl around and grab the call. Congratulations, you won at phone tag. However, while you were celebrating victory connecting with your big prospect, your printed documents were left unattended.

It’s ok. Everybody knows you were just looking for a print job. Everyone, except Betty. Betty just printed her church bulletin on the same office printer, and you guessed it, your freshly printed documents found their way in the middle of Betty’s good deed.

Freshly off your phone tag celebration with the best prospect in the world, you realize you still have on your running shoes. Oh yea, I was running to the printer to pick up my report on project X. So you head over to the printer to pick up your second victory, your document. Aaargh! It is not there for the second time in 30 minutes. Before you pull out the remaining hair on your head, take a deep breath, there are ways to avoid participating in the document scavenger hunt.

The first solution is simple. Place a table beside your printer and train every one of your employees to place abandoned print jobs on it. Easy as pie, right? Yes, as long as everyone participates and your job does not come out in the middle of Betty’s church bulletin prints again. If the content of your print job is sensitive the table is not going to remedy the issue of curious eyes in your organization, leaving your documents unsecure.

The second solution is what we refer to as follow me printing. Following me printing requires authentication for your printed documents to be released at the print device, protecting your documents from being lost or unsecured. This is how it works. After you have printed your document a printer server holds your print jobs in a queue. The queue in the print server knows who you are and what you are printing. Now when you walk up to the printer, you need to authenticate yourself to retrieve your personal and secure print queue. Once you have authenticated yourself at the print device, your queue is available. This allows you to print your job and take the important prospect phone call without worrying if Betty is going to get your print job.

We do take your print efficiency, productivity and security seriously. We want to help you secure printed content no matter if you are printing project x report, patient records, employee information or top secret content, while at the same time ensure you are not spending time and dollars on lost documents. Your productivity is our mission. And, we can design a printing environment that is secure and efficient – saving your running shoes for the weekends.

 

Ben Clark

Software Sales Specialist

Ben is a software specialist with RJ Young and works with businesses to design solutions to realize efficiencies while boosting productivity. Prior to joining RJ Young he worked in information technology support and account management for business-to-business companies. Ben is originally from Fort Worth, TX and works out of our Memphis, TN office. In his spare time he volunteers for his church, the Bartlett Basketball Club and can be found cheering on one of his many favorite sports teams.

 

Managed Print Services is a hot topic in the business world today.  The Managed Print Services Association defines MPS as “the active management, and optimization, of document output devices and related business processes.” 

Printing costs are one of the largest unreported expenses for a business.  According to industry analysis, print related costs can eat up as much as 15% of an organization’s annual spending, and 90% of companies do not track how much they spend on producing and maintaining documents.   Companies are very concerned with the acquisition cost of a new printer.  Everyone is looking for the best deal when they buy a new printer.  Very little consideration is placed on the total cost of ownership however.   Devices that are inexpensive to acquire are often very costly to operate.

Printing is not only very expensive, but it has a huge impact on the environment.  The average worker prints 10,000 sheet of paper each year.  8,333 sheets of standard letter paper (8.5 x 11”) equals 1 tree (40 ft. tall and 7 in. wide), so on average, workers are killing more than 1 tree by themselves each year.

Through RJYoung’s Managed Print Services, we provide our customers the ability to certifiably reduce their environmental impact by automatically planting trees across a global network of reforestation projects.  We have the ability to measure a customer’s paper consumption, and trees can be automatically releafed across Certified Global Reforestation Projects on a monthly basis to continually offset the environmental impact.

RJ Young’s MPS Program allows our customers to reduce their environmental footprint while ensuring sustainable business practices.  Our customers can review and decide where to plant their trees across a network of Certified Global Reforestation Projects.  RJYoung also provides our customers with the ability to seamlessly connect and integrate their account to their Twitter and Facebook accounts to promote their impact and participation in sustainable business practices.