Frequently Asked Service Questions

These are frequently asked service questions regarding RJ Young equipment leasing, service, and managing your account. 

1. Do I own the equipment at the end of the lease?

RJ Young is independently owned and operated, meaning we are able to offer true in-house leasing. The vast majority of our leases are based on the fair market value of your equipment. At the end of the lease term, you may contact your sales specialist for a buyout amount. In most cases, clients use as an opportunity to upgrade equipment at the end of their leasing terms.

2. Does service on my equipment end when my lease is up?

No. RJ Young will continue servicing your equipment after your lease terms have ended. To cancel your service, simply provide us with a 30-day notice.

3. What’s the difference between renting and leasing equipment?

Think of renting and leasing as you would a car. Similar terms and conditions are applied to equipment in both instances as outlined below: Renting: Equipment is delivered and collected by RJ Young based upon start and end dates specified in the rental agreement. Renting is a great way to access equipment for a fraction of the cost of leasing and/or outright purchase when only needed for a short term. Leasing: Client makes payments towards the cost of the equipment. At the end of the lease term, the client is able to buy out for the remainder of the balance owed on equipment. Or, in most cases, clients use as an opportunity to upgrade equipment.

4. Where are service technicians located?

No matter your location, RJ Young service technicians have you covered. Our service technicians are located across our entire footprint. All of our service technicians are furnished with a vehicle inventoried with parts for the associated equipment population they are responsible for servicing.

5. What is the average wait time for service calls?

RJ Young incorporates preventative and predictive maintenance service approaches. Our service technicians are incentivized to minimize customer downtime in under four hours. Machines are cleaned and adjusted as a part of ongoing preventative maintenance. The key to our call minimization approach is end-user understanding and training. All service technicians are factory trained and certified on all manufacturer products we represent.

6. How long does it take to receive toner after placing an order?

RJ Young Supply orders will be received with one to two business days once the order has been received.

7. What should I do if my invoice states meter is being estimated?

If you receive an invoice stating your meter has been estimated, please log in into your ePASS™ online account or call our Customer Care line with your actual meter reading. To avoid large overage charges or paying under-estimated metering, please log in to your ePASS™ account and submit your current meter reading.

8. How do we place orders/calls?

For fast and convenient service, customer service requests, toner and supply orders, meter readings and billing requests, may be made in one easy-to-access location using ePASS™, our 24/7 Electronic Portal for Account Management, Service & Supplies. If you are unable to access your ePASS™ account or have trouble with login, please call our Customer Care line at (800)347-1955 for assistance.

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