RJ Young, one of the nation’s largest independent office technology dealers, has earned the Ricoh Americas’ Service Excellence Award. Ric Carr, Ricoh technical support manager for the Southern region, and Dru Baker, region VP-dealer division South, presented the award to Steve Huff, vice-president of service for RJ Young.
“It is again an honor for our service program to be recognized by a quality partner such as Ricoh”, said Huff. “The Ricoh Service Excellence Award reflects the dedication of our service technicians to ensuring customers are successful each day.”
Ricoh received submissions for the Service Excellence Award from office equipment dealers nationwide, who are then evaluated by their Ricoh technical support manager and then reviewed by the region managers and the director of dealer service support. The award is based on a combined score of the following categories: Use of Genuine Ricoh Parts and Supplies, Services-Led Initiatives, Hardware & Solutions Training, Relevant Industry Certifications, Service Organization Structure, Field Staff & Help Desk Productivity & Efficiency Measures, Customer Satisfaction Measurement Process & System, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement.
RJ Young has been a dealer of Ricoh made products since 1978 and has teams of specialists and technicians to consult with businesses throughout the Southeastern U.S. region on high quality, reliable, and very affordable business technology to run their businesses.